Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Getting certificate error in Outlook

Posted on 2016-11-15
1
Medium Priority
?
68 Views
Last Modified: 2016-11-15
We have an onprem Exchange server (2013) and Ouitlook 2010/2013 users.  

I have one user out of 500 getting a certificate error every time she launches outlook.  It's only this one user.  She's connecting to one of our CAS servers and getting the message that the cert doesn't match.  Of course, she can click ok and it works fine, but she gets the prompt every time.  

Any ideas on how to clear this?  I mean I could remove her profile and add it back, but that seems extreme.

Thanks

Cliff
0
Comment
Question by:crp0499
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 14

Accepted Solution

by:
Schnell Solutions earned 2000 total points
ID: 41888093
It could be because of multiple reasons, the best thing to get the root association to the problem is to check detailed the error message.

Additionally of telling that the name does not match, for example, when you open the details you are suppose to see the name that you are trying to invoke vs the names included in your certificate (You can get all of these details digging the error window from the client user).

Here some general basic things to review:
- If that user has set a proxy server for Internet Explorer, ensure that the necessary exclusions are included in the settings.
- If possible, try configuring that user in a different computer (to discard that it is related to any user setting).
- If possible, try a different account on the same computer (to discard that it is a problem with the computer itself).
- Validate that the user's computer is not using special settings, such as uncommon entries in the hosts file or registry configuration files applied in the Windows registry for Office.
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you an Exchange administrator employed with an organization? And, have you encountered a corrupt Exchange database due to which you are not able to open its EDB file. This article will explain all the steps to repair corrupt Exchange database.
Are you looking for the options available for exporting EDB files to PST? You may be confused as they are different in different Exchange versions. Here, I will discuss some options available.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Suggested Courses

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question