Exchange 2010 SP3 Enterprise - ActiveSync Policy - Recovery Password option

Posted on 2016-11-15
Last Modified: 2016-11-15
I have Exchange 2010 SP3 Enterprise and going to apply an ActiveSync policy to our mobile phone users.  Within the policy I see I can enable the password recovery option, which I checked.  I can view this either through OWA, EMC or shell for an individual's recovery password.  My question is how (or where) do you use this recovery password to unlock a users device?  

Thank you,
Question by:trinity2007
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LVL 14

Expert Comment

by:Schnell Solutions
ID: 41888387
- Using EMS:
Get-ActiveSyncDeviceStatistics -Mailbox:"tonysmith" -ShowRecoveryPassword:$true

- Using the EMC (Web Administrative Interface):
Recipient Configuration > Mailbox > Select the desired user > Manage Mobile Device > (The recovery password is displayed here)

- Using OWA (Final user)
OWA > Options > Phones > Select the mobile phone > Display Device Password

Author Comment

ID: 41888551
I see where you can get the recovery password, but my question is how do you use it?  Where would you input this? On the user's phone?
LVL 14

Accepted Solution

Schnell Solutions earned 500 total points
ID: 41888673
After you visualize/generate the password, it can be used on the mobile to unlockit.

However, be aware that this feature is limited to very specific models of devices (i.e. Windows mobile, Nitrodesk, etc). Check here a compatibility matrix:
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Author Comment

ID: 41888743
Perfect, and thank you for the compatibility matrix.  It's unfortunate that all devices are 'supported'.  thank you for your assistance!

Author Closing Comment

ID: 41888745
Very helpful!  Thank you!
LVL 14

Expert Comment

by:Schnell Solutions
ID: 41888749

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