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Exchange 2010 SP3 Enterprise - ActiveSync Policy - Recovery Password option

I have Exchange 2010 SP3 Enterprise and going to apply an ActiveSync policy to our mobile phone users.  Within the policy I see I can enable the password recovery option, which I checked.  I can view this either through OWA, EMC or shell for an individual's recovery password.  My question is how (or where) do you use this recovery password to unlock a users device?  

Thank you,
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trinity2007
Asked:
trinity2007
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1 Solution
 
Schnell SolutionsSystems Infrastructure EngineerCommented:
- Using EMS:
Get-ActiveSyncDeviceStatistics -Mailbox:"tonysmith" -ShowRecoveryPassword:$true

- Using the EMC (Web Administrative Interface):
Recipient Configuration > Mailbox > Select the desired user > Manage Mobile Device > (The recovery password is displayed here)

- Using OWA (Final user)
OWA > Options > Phones > Select the mobile phone > Display Device Password
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trinity2007Author Commented:
I see where you can get the recovery password, but my question is how do you use it?  Where would you input this? On the user's phone?
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Schnell SolutionsSystems Infrastructure EngineerCommented:
After you visualize/generate the password, it can be used on the mobile to unlockit.

However, be aware that this feature is limited to very specific models of devices (i.e. Windows mobile, Nitrodesk, etc). Check here a compatibility matrix:
https://social.technet.microsoft.com/wiki/contents/articles/1150.exchange-activesync-client-comparison-table.aspx
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trinity2007Author Commented:
Perfect, and thank you for the compatibility matrix.  It's unfortunate that all devices are 'supported'.  thank you for your assistance!
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trinity2007Author Commented:
Very helpful!  Thank you!
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Schnell SolutionsSystems Infrastructure EngineerCommented:
Welcome
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