Exchange 2010 SP3 Enterprise - ActiveSync Policy - Recovery Password option

Posted on 2016-11-15
Last Modified: 2016-11-15
I have Exchange 2010 SP3 Enterprise and going to apply an ActiveSync policy to our mobile phone users.  Within the policy I see I can enable the password recovery option, which I checked.  I can view this either through OWA, EMC or shell for an individual's recovery password.  My question is how (or where) do you use this recovery password to unlock a users device?  

Thank you,
Question by:trinity2007
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
LVL 14

Expert Comment

by:Schnell Solutions
ID: 41888387
- Using EMS:
Get-ActiveSyncDeviceStatistics -Mailbox:"tonysmith" -ShowRecoveryPassword:$true

- Using the EMC (Web Administrative Interface):
Recipient Configuration > Mailbox > Select the desired user > Manage Mobile Device > (The recovery password is displayed here)

- Using OWA (Final user)
OWA > Options > Phones > Select the mobile phone > Display Device Password

Author Comment

ID: 41888551
I see where you can get the recovery password, but my question is how do you use it?  Where would you input this? On the user's phone?
LVL 14

Accepted Solution

Schnell Solutions earned 500 total points
ID: 41888673
After you visualize/generate the password, it can be used on the mobile to unlockit.

However, be aware that this feature is limited to very specific models of devices (i.e. Windows mobile, Nitrodesk, etc). Check here a compatibility matrix:
Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.


Author Comment

ID: 41888743
Perfect, and thank you for the compatibility matrix.  It's unfortunate that all devices are 'supported'.  thank you for your assistance!

Author Closing Comment

ID: 41888745
Very helpful!  Thank you!
LVL 14

Expert Comment

by:Schnell Solutions
ID: 41888749

Featured Post

Space-Age Communications Transitions to DevOps

ViaSat, a global provider of satellite and wireless communications, securely connects businesses, governments, and organizations to the Internet. Learn how ViaSat’s Network Solutions Engineer, drove the transition from a traditional network support to a DevOps-centric model.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
This article shows gives you an overview on SQL Server 2016 row level security. You will also get to know the usages of row-level-security and how it works
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question