Solved

Exchange 2010 SP3 Enterprise - ActiveSync Policy - Recovery Password option

Posted on 2016-11-15
6
23 Views
Last Modified: 2016-11-15
I have Exchange 2010 SP3 Enterprise and going to apply an ActiveSync policy to our mobile phone users.  Within the policy I see I can enable the password recovery option, which I checked.  I can view this either through OWA, EMC or shell for an individual's recovery password.  My question is how (or where) do you use this recovery password to unlock a users device?  

Thank you,
0
Comment
Question by:trinity2007
  • 3
  • 3
6 Comments
 
LVL 14

Expert Comment

by:Schnell Solutions
ID: 41888387
- Using EMS:
Get-ActiveSyncDeviceStatistics -Mailbox:"tonysmith" -ShowRecoveryPassword:$true

- Using the EMC (Web Administrative Interface):
Recipient Configuration > Mailbox > Select the desired user > Manage Mobile Device > (The recovery password is displayed here)

- Using OWA (Final user)
OWA > Options > Phones > Select the mobile phone > Display Device Password
0
 

Author Comment

by:trinity2007
ID: 41888551
I see where you can get the recovery password, but my question is how do you use it?  Where would you input this? On the user's phone?
0
 
LVL 14

Accepted Solution

by:
Schnell Solutions earned 500 total points
ID: 41888673
After you visualize/generate the password, it can be used on the mobile to unlockit.

However, be aware that this feature is limited to very specific models of devices (i.e. Windows mobile, Nitrodesk, etc). Check here a compatibility matrix:
https://social.technet.microsoft.com/wiki/contents/articles/1150.exchange-activesync-client-comparison-table.aspx
0
Free book by J.Peter Bruzzese, Microsoft MVP

Are you using Office 365? Trying to set up email signatures but you’re struggling with transport rules and connectors? Let renowned Microsoft MVP J.Peter Bruzzese show you how in this exclusive e-book on Office 365 email signatures. Better yet, it’s free!

 

Author Comment

by:trinity2007
ID: 41888743
Perfect, and thank you for the compatibility matrix.  It's unfortunate that all devices are 'supported'.  thank you for your assistance!
0
 

Author Closing Comment

by:trinity2007
ID: 41888745
Very helpful!  Thank you!
0
 
LVL 14

Expert Comment

by:Schnell Solutions
ID: 41888749
Welcome
0

Featured Post

Get up to 2TB FREE CLOUD per backup license!

An exclusive Black Friday offer just for Expert Exchange audience! Buy any of our top-rated backup solutions & get up to 2TB free cloud per system! Perform local & cloud backup in the same step, and restore instantly—anytime, anywhere. Grab this deal now before it disappears!

Join & Write a Comment

Exchange server is not supported in any cloud-hosted platform (other than Azure with Azure Premium Storage).
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
Via a live example, show how to backup a database, simulate a failure backup the tail of the database transaction log and perform the restore.
Viewers will learn how to use the SELECT statement in SQL to return specific rows and columns, with various degrees of sorting and limits in place.

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now