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Office 365 sharepoint Library sync and save issues

Posted on 2016-11-15
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Last Modified: 2016-11-16
I have a client who is using Office 365 and has moved much of their data over into sharepoint document libraries.  They can locally sync these libraries but on occasion they would like to access their documents through the browser and edit the docs locally.   The issue they have is that when they open a document and perform a "save as" from a document they keep getting UPLOAD FAILED errors asking to try saving again later and if that doesn't work to save a copy.  If I check back in a few mins the file actually did sync.  Yes it syncs but it's annoying.  They are using Office 2016 with the latest sync tool.
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Question by:PriceD
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Vasil Michev (MVP) earned 500 total points
ID: 41889030
Define the "latest sync tool"? Depending on the Office version, they might still be using the old groove-based client, which is known to have issues. Instead, they should be using the new, NGSC: https://support.office.com/en-gb/article/New-OneDrive-sync-client-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0?ui=en-US&rs=en-GB&ad=GB&fromAR=1

You should have much better experience with using the new client, but occasionally I still see issues like the one you described.
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by:PriceD
ID: 41890617
I discovered that turning off collaboration in the sync client fixes everything.  Since they rarely simultaneously work on files we decided turning it off was acceptable at this point.
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LVL 15

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by:PriceD
ID: 41890668
BTW thanks for that helpful link!
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