Solved

Office 365 sharepoint Library sync and save issues

Posted on 2016-11-15
3
23 Views
Last Modified: 2016-11-16
I have a client who is using Office 365 and has moved much of their data over into sharepoint document libraries.  They can locally sync these libraries but on occasion they would like to access their documents through the browser and edit the docs locally.   The issue they have is that when they open a document and perform a "save as" from a document they keep getting UPLOAD FAILED errors asking to try saving again later and if that doesn't work to save a copy.  If I check back in a few mins the file actually did sync.  Yes it syncs but it's annoying.  They are using Office 2016 with the latest sync tool.
0
Comment
Question by:PriceD
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 41

Accepted Solution

by:
Vasil Michev (MVP) earned 500 total points
ID: 41889030
Define the "latest sync tool"? Depending on the Office version, they might still be using the old groove-based client, which is known to have issues. Instead, they should be using the new, NGSC: https://support.office.com/en-gb/article/New-OneDrive-sync-client-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0?ui=en-US&rs=en-GB&ad=GB&fromAR=1

You should have much better experience with using the new client, but occasionally I still see issues like the one you described.
0
 
LVL 15

Author Comment

by:PriceD
ID: 41890617
I discovered that turning off collaboration in the sync client fixes everything.  Since they rarely simultaneously work on files we decided turning it off was acceptable at this point.
0
 
LVL 15

Author Comment

by:PriceD
ID: 41890668
BTW thanks for that helpful link!
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Mailbox Overload?
As cyber crime continues to grow in both numbers and sophistication, a troubling trend of optimization has emerged over the last year.
Microsoft Office Picture Manager has a Picture Shortcuts pane that shows a list with the Recently Browsed folders. While creating my video Micro Tutorial here at Experts Exchange showing How to Install Microsoft Office Picture Manager in Office 2013…
how to add IIS SMTP to handle application/Scanner relays into office 365.

690 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question