Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Remote Desktop Gateway Manager not working

Posted on 2016-11-15
4
Medium Priority
?
70 Views
Last Modified: 2016-11-22
Hi, We have a Server 2012R2 running Remote Desktop Gateway Manager.  It has been up and running fine for over a year, users were using it fine on Friday and on Saturday it stopped working and now when users connect they get the error below.  We changed/updated nothing, rebooted server, checked all logs, services, etc., no errors, no issues.  Any suggestions?

"your computer can't connect to the remote computer because an error occurred on the remote computer you want to connect to."

Thank You,
0
Comment
Question by:fballatore
  • 2
  • 2
4 Comments
 
LVL 9

Expert Comment

by:jmac44
ID: 41888844
Are they connecting via WAN or LAN? WAN connection maybe a result in router change. WAN or LAN could be a result in a DNS issue anywhere in the chain. Usually when I see this error it's DNS. Can you confirm no ones changed DNS? Also check DHCP for errors if your using it. Also check the remote computer your trying to connect to and that it has no ip conflicts like two machines with the same ip. release and renew the ip's if using dhcp ipconfig /release ipconfig /renew then flush the dns - ipconfig /flushdns and register it - ipconfig /registerdns do this with all desktops involved and servers except release and renew. Servers should have static ip's.

Double check the DNS event log and make sure there are no error.

If none of this works un-join the remote machine your trying to connect to from the domain and then rejoin to assure it has a legitimate inter-domain trust.
0
 

Accepted Solution

by:
fballatore earned 0 total points
ID: 41891782
This can be closed, turned out to just be an issue with the site testing from.
0
 
LVL 9

Expert Comment

by:jmac44
ID: 41891822
Dude, you have to close it yourself.
0
 

Author Closing Comment

by:fballatore
ID: 41897237
The issue was with the site, not the server.
0

Featured Post

Fill in the form and get your FREE NFR key NOW!

Veeam is happy to provide a FREE NFR server license to certified engineers, trainers, and bloggers.  It allows for the non‑production use of Veeam Agent for Microsoft Windows. This license is valid for five workstations and two servers.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

OfficeMate Freezes on login or does not load after login credentials are input.
Measuring Server's processing rate with a simple powershell command. The differences in processing rate also was recorded in different use-cases, when a server in free and busy states.
In this Micro Tutorial viewers will learn how to use Windows Server Backup to create full image of their system. Tutorial shows how to install Windows Server Backup Feature on Windows 2012R2 and how to configure scheduled Bare Metal Recovery backup.…
In this Micro Tutorial viewers will learn how they can get their files copied out from their unbootable system without need to use recovery services. As an example non-bootable Windows 2012R2 installation is used which has boot problems.

877 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question