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network timeout on mapped drive

Hello Experts

We have a new server system installed (Server 2012) and are having a few issues.  Some of our software needs to used mapped drives so this has been setup for us.  So we have a mapped drive x:\software.  We are having a problem with one software item in that we are getting network timeouts and "unable to lock file".  We haven't seen this with previous 2008 server.  I've spoken with the software supplier who believes our mapped drive is timing out.  This seems to happen after a period of inactivity on the programme but not necessarily the computer.  

The only difference other than the server that I am aware of is that the drives were previously mapped using netuse script but now, I believe, they are by policy.

Any pointers please?

TIA

Kevin
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RS4KEV
Asked:
RS4KEV
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2 Solutions
 
Tomas ValentaIT ManagerCommented:
Hello,
on your server type this command in admin elevated CMD:
net config server
What value has parameter Idle session time ?
This can be be modified by:
net config server /autodisconnect:-1
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RS4KEVAuthor Commented:
Hello

Thank you for the reply

Idle session time (min) 15

So presumably that means a timeout after 15 minutes?

Kevin
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Tomas ValentaIT ManagerCommented:
This is the amount of time that a connection can be idle before being disconnected. An idle connection is defined as a connection which has no existing open handles (no open files, directories, search contexts, etc.), and no pending operation.

it is extracted from the following very useful site describing SMB and CIFS values:
https://blogs.msdn.microsoft.com/openspecification/2013/03/19/cifs-and-smb-timeouts-in-windows/
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