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Windows 2008 R2 problem - Manually Windows updated fail

Posted on 2016-11-16
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Last Modified: 2016-12-01
Today, our user call me to do the manually update via wsuscn2.
After I download the windows patched files, I install one by one.
First at all, I install MSXML.XX , .NET file and then Silverlight.
However, when I install the Windows patch, it fail and give the
error of :
Windows update "Security Update for Windows (KB2943357)" could not be installed because of error 2147549183 "Catastrophic failure"

Please help what is the error 2147549183 "Catastrophic failure" ?
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Question by:xman san
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LVL 28

Expert Comment

by:Michael Pfister
ID: 41889549
KB2943357 is a .NET Framework 3.5.1 security fix.

Whats the ".NET file" you're installing?
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Author Comment

by:xman san
ID: 41890760
.In Server,there id only one .net file.
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Author Comment

by:xman san
ID: 41890808
I can install the patch with .exe but
I cannot install the patch with .msu.
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Author Comment

by:xman san
ID: 41890977
Pls. let me know why and how to solve it.
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LVL 28

Expert Comment

by:Michael Pfister
ID: 41891046
".In Server,there id only one .net file. " -  I don't understand ... You say: "First at all, I install MSXML.XX , .NET file and then Silverlight." . I'd like to know what you are installing

"I cannot install the patch with .msu."  - can you install another update with .msu successfully? Or NO update with .msu extension works?
0
 

Author Comment

by:xman san
ID: 41891219
I have many of window patches with .msu need to install
but they all fail in window upfate.
They all have the same error.
Therefore, I give u one error message..

.net patches is one of them

my question is how to solve window update problems.
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LVL 28

Expert Comment

by:Michael Pfister
ID: 41891322
Ok, sorry, from your original post it sounded like its a single patch that fails.

1. Open an elevated command prompt and try to rename CBS.log:
ren %WinDir%\Logs\CBS\CBS.log %WinDir%\Logs\CBS\CBS.log.20161117

Open in new window

If it fails thats ok.

2. run
sfc /scannow

Open in new window


In case it shows any problem please attach %WinDir%\Logs\CBS\CBS.log to your next message

3. run
chkdsk c: /f 

Open in new window

it will tell you it can't check the system volume. Press Y and restart
Let chkdsk finish during the boot
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LVL 28

Expert Comment

by:Michael Pfister
ID: 41891406
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Author Comment

by:xman san
ID: 41894194
May I know why  not check window update file?
If the win update file corrpt., how to solve it.
0
 
LVL 28

Expert Comment

by:Michael Pfister
ID: 41895380
If all .msu WIndows Updates fail this is likely a problem with the component store. First step is to check with sfc /scannow and to make sure there is no NTFS problem, a chkdsk
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Author Comment

by:xman san
ID: 41900359
I tried but in vain.
Any other method for correct the window update problem
for win2008 r2?
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LVL 28

Expert Comment

by:Michael Pfister
ID: 41900387
So sfc /scannow showed no errors?
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LVL 28

Expert Comment

by:Michael Pfister
ID: 41900395
Next step is: please download and run the System Update Readiness Tool for Windows Server 2008 R2  https://www.microsoft.com/en-US/download/details.aspx?id=14668

Its quite big and runs for a while.
Again, if possible, rename CBS.log before running it. Upload CBS.log here after  System Update Readiness Tool finishes.
0
 

Author Comment

by:xman san
ID: 41901190
After download it.amd installed a hotfix file, I try yo installl window patch fille. Hoever,all fail
 pls help!
l
0
 

Accepted Solution

by:
xman san earned 0 total points
ID: 41902827
The Winows update readiness tool was useless for me because the extension was .msu.

At last, by the reasons of 2147549183 "Catastrophic failure,i found the soulution.

It silved.
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Author Closing Comment

by:xman san
ID: 41908428
2147549183 "Catastrophic service failure
0

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