Cannot install / add SQL database when installing MyCalls software
Posted on 2016-11-16
We are trying to install MyCalls software by NEC, version 22.214.171.124 (MyCalls_SV9100_126.96.36.199_Live) which supposed to install its own SQL database. The only problem is that the installation keeps failing on adding SQL database step (UAC disabled). The engineer who was installing it did not provide any specific information regarding the issue except: "your server is blocking the installation, could be av, .net. permissions, anything", which is not very helpful. I tried the installation myself and the SQL gives out the generic error, I can't remember now, but I am sure it is not pointing into any direction. We have Backup Exec and Florida Probe SQL databases installed. The installer has got an option to do custom installation and while this runs partially okay, because it is still failing on SQL step, it proceeds to install the rest. So I added that database myself manually but the problem is that MyCalls software is using two accounts created in the database KSSUser and sa and since I do not know passwords, it cannot connect to the database I created.
I went step further and installed MyCalls on VM under fresh installation of Server 2012R2 Essentials with the same domain configuration as the production server. I ran Complete installation and after that I exported the SQL: databases the software created. I then Imported it back into new SQL instance on the production server (after removing the one I created manually), but MyCalls still cannot connect to the SQL database saying that the password is wrong. The problem is that I was told that NEC will not provide the passwords and the only option we have is to do Complete install.
Here is another problem: MyCalls will not uninstall now because during the installation it checks the connection to the SQL database and since it cannot connect it throws out error 1722 without any options to proceed any further. However, what I have managed to do is to get MicrosoftFixIt tool which uninstalled MyCalls (even though it still reported that problem with SQL connection) but it left the installation folder in program Files which I assume is not big issue, I can just rename it and keep it in case something is wrong.
Obviosuly, I googled the passwords for KSSUser and sa for that database called KSS, and all other things which were related to this software and my issues but there is not any information available.
It would be great if anybody new that software and could help with it.
However, if you could help me work out why the software cannot add its own SQL database, then it would be great too.
One other information I have is that we tried to install it on two Win 7 x64 machines and it failed too (I can't remember whether those machines had existing SQL databases because I was not installing it).
Any help appreciated.