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Printer Settings

Posted on 2016-11-16
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Last Modified: 2016-11-18
Hi,

We are currently operating in a Citrix environment, with users logging into Citrix with HP Thin Client terminals.    The Citrix and DC servers are remote, in a data center.

We have local print drivers for some Konica Minolta printers installed on the thin clients.  (due to some graphic intensive printing, we can't send print jobs over the WAN, they must stay in the LAN, so we have to use the local print drivers)

These local drivers are populated into the available devices in the Citrix sessions via a Citrix Policy.  

We have major issues with basic printer settings not working, even though they appear to be set correctly in the driver that is visible in devices and printers in the Citrix session.   Single Sided printing, Tray Selection, and Color printing are the main issues.

Does anyone have any insight on the best way to control printer settings in Citrix (or VMware as we are moving to this environment soon)?

Our network provider has been unable to resolve these issues.  We have tried many things that have temporarily resolved the issues included wiping user profiles, and also setting the default printer settings at the instance of the driver on the actual thin client.
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Question by:AD1080
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wyliecoyoteuk earned 500 total points
ID: 41890945
You don't state how these problems are manifesting exactly, or which applications are causing problems.
Applications can always override print driver settings, so it may well be applications causing the issues.
Citrix generally
Ensure all drivers (server and local) are the same version.
Ensure spool settings are set to start printing after last page has spooled.
Disable snmp and bidirectional support in the ports
Postscript drivers may be more reliable than pcl (however konica use postscript emulation, not true postscript)
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by:AD1080
ID: 41890982
Thanks wyliecoyoteuk,

We are using a program called Nice Form, by Europlus.  They don't think they are controlling any printer settings with their product.

I'll try some / all of things you have suggested.  Thanks for the reply.
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Expert Comment

by:Garrick Grube
ID: 41893030
Tricerat  offers a solution that virtualizes the local print driver in to both Citrix and VMware's PCoIP sessions all while compressing the print job.  Tricerat gives the end users the ability to take advantage of the full features and functionality of the printer by actually displaying the manufactures print dialogue box before printing.  All of this is done with out the use of Citrix printing policies.  Please contact us for more information, to see a demo of the product, and to try our product free for 30 days!
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