Solved

Wordpress update causing pages to crash

Posted on 2016-11-16
1
19 Views
Last Modified: 2016-11-21
After wordpress update to 4.6.1 this page on the site got crashed and shows a small dot at the top left corner.
http://brokerscrowd.com/for-sale/

Not only this page, but the settings and appearance tab within the wordpress dashboard shows the same black page with a small dot. Also the media library isn't working. It just keeps on loading and loading and doesn't open any image.
0
Comment
Question by:Sameer Sark
1 Comment
 
LVL 70

Accepted Solution

by:
Jason C. Levine earned 500 total points
ID: 41890612
There's almost no way to troubleshoot this, but the assumption is that some custom code, either via a plugin or alteration to the theme or functions.php, is bad and thus killing the site.  Do the following:

1) Enable debug mode in WordPress: https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG

2) Check your server's error_log

3) Switch to a different theme, preferably TwentySixteen, to see if the problem continues

4) If no luck with any of the previous, copy the /wp-content/plugins folder to a safe place, then delete everything in /wp-content/plugins/

Basically, the first two steps may reveal the source of the error and if so, you fix it.  The last two steps will tell you if the issue is in the theme or a plugin but require more detective work from there to figure it out.
2

Featured Post

Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
Button Click 11 25
Page showing diff display 4 21
SQL inner join confusion 15 19
showing numeric numbers 2 10
In Part I (http://www.experts-exchange.com/Web_Development/Blogs/WordPress/A_8410-Getting-Started-In-WordPress-Part-I.html), I introduced you to the powerful WordPress backend, the WordPress administrative Dashboard.  In Part II, I will introduce yo…
Developers of all skill levels should learn to use current best practices when developing websites. However many developers, new and old, fall into the trap of using deprecated features because this is what so many tutorials and books tell them to u…
The purpose of this video is to demonstrate how to Import and export files in WordPress. This will be demonstrated using a Windows 8 PC. Go to your WordPress login page. This will look like the following: mywebsite.com/wp-login.php : Click on Too…
The purpose of this video is to demonstrate how to prevent comment spam on a WordPress Website. This will be demonstrated using a Windows 8 PC. Plugin Akismet will be used. Go to your WordPress login page. This will look like the following: myw…

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now