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My iPhone 5S (IOS 10.1) imo not working

Posted on 2016-11-16
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Last Modified: 2016-11-18
Dear Support,

In My iPhone 5S (IOS 10.1) imo not working. I delete app and re-install it but the result is I can't get past the screen where I have to enter my mobile number and country. Still the page is in loading but I have not been able to complete the installation. Can anyone have a solution for this problem?
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Question by:Ram Kumar Chellam
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Expert Comment

by:Marcos Santo
ID: 41890969
If a normal restart doesn't help you could try a reset. Hold Power en Home button, this will do a hard reset, the phone will shutdown and restart on his own in about 20 seconds. With this method you should keep your data. If not you can set a system image from iCloud back.

Marcos Santo
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Author Comment

by:Ram Kumar Chellam
ID: 41890988
Thx for your reply, let me try and update you soon
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Accepted Solution

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Marcos Santo earned 500 total points
ID: 41890998
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Expert Comment

by:Marcos Santo
ID: 41891591
Did it work for you Ram Kumar?
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Author Comment

by:Ram Kumar Chellam
ID: 41892629
"Hold Power en Home button, this will do a hard reset, the phone will shutdown and restart on his own in about 20 seconds. "  - this one not worked for me another solution to solve this issue
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Expert Comment

by:Marcos Santo
ID: 41892638
Nice to hear it worked out for you!
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Author Closing Comment

by:Ram Kumar Chellam
ID: 41892738
contact apple support
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Expert Comment

by:Marcos Santo
ID: 41892740
Wow i read it wrong but now i see it. Still glad for you the problem is solved.
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