Solved

When I run Outlook as administrator mapped drives no longer appear when trying to attach a document yet are still present in file explorer, any ideas?

Posted on 2016-11-17
9
115 Views
Last Modified: 2016-11-18
I am currently working on a machine which runs Act CRM, the original problem was with Act to solve the Act issue Outlook needs to be run as admin but as stated in the question, when I do so the mapped drives no longer appear when trying to attach a document. This problem makes no sense and I hope someone can shine some light on it.
0
Comment
Question by:JayHine
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
9 Comments
 
LVL 54

Expert Comment

by:McKnife
ID: 41891113
You know UAC, it does such things and this is no bug.
Don't run Outlook as administrator or reconnect the drives from an elevated command prompt.
0
 

Author Comment

by:JayHine
ID: 41891125
UAC on this machine has always been set to Never Notify.
0
 
LVL 54

Accepted Solution

by:
McKnife earned 500 total points
ID: 41891173
So UAC is off you think? No, it is not. It needs this registry key set to 0:  HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System. Value: "EnableLUA". Type: REG_DWORD and a reboot.

Please add what account you are using, is it the built-in administrator or some administrator?
1
Free Webinar: AWS Backup & DR

Join our upcoming webinar with experts from AWS, CloudBerry Lab, and the Town of Edgartown IT to discuss best practices for simplifying online backup management and cutting costs.

 

Author Comment

by:JayHine
ID: 41891189
Thanks for that, did as you said and now works a charm.
0
 
LVL 54

Expert Comment

by:McKnife
ID: 41891194
Fine.

But UAC off is never good and has side effects, namely, the modern apps will NOT work at all from here on (like the weather app, or the news app, or...). Is there any reason not to run as standard user?
0
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 41892347
You really shouldn't need to run Outlook as an Admin for Act! ...
0
 

Author Comment

by:JayHine
ID: 41892602
The error message I was getting in Act was "Object reference not set to an instance of an object." when the client clicked on an email address in Act. Which would usually create a new email with it addressed to said person. What would solve that was running as admin which was recommend on various forums which worked for that issue then mapped drives wouldn't appear when trying to attach folders.
0
 
LVL 54

Expert Comment

by:McKnife
ID: 41892614
Let Act support solve this. This workaround is not recommendable since running as admin is bad, with UAC off, even worse.
0
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 41892783
I've personally supported Act! for 29 years and the "trick" of having Act! and Outlook run-as-admin to get it to work is not something I would ever use/recommend.
0

Featured Post

Backup Solution for AWS

Read about how CloudBerry Backup fully integrates your backups with Amazon S3 and Amazon Glacier to provide military-grade encryption and dramatically cut storage costs on any platform.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Setting up a 2016 Server Standard and Hyper V 6 39
Sfc /scannow error 9 41
Network adapter failed to start 5 38
Shredding deleted files in Windows 10 7 22
How to record audio from input sources to your PC – connected devices, connected preamp to record vinyl discs, streaming media, that play through your audio card: Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 – both 32 bit & 64.
This article describes how to reset your Windows 10 password when you've forgotten it.

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question