Solved

When I run Outlook as administrator mapped drives no longer appear when trying to attach a document yet are still present in file explorer, any ideas?

Posted on 2016-11-17
9
104 Views
Last Modified: 2016-11-18
I am currently working on a machine which runs Act CRM, the original problem was with Act to solve the Act issue Outlook needs to be run as admin but as stated in the question, when I do so the mapped drives no longer appear when trying to attach a document. This problem makes no sense and I hope someone can shine some light on it.
0
Comment
Question by:JayHine
  • 4
  • 3
  • 2
9 Comments
 
LVL 54

Expert Comment

by:McKnife
ID: 41891113
You know UAC, it does such things and this is no bug.
Don't run Outlook as administrator or reconnect the drives from an elevated command prompt.
0
 

Author Comment

by:JayHine
ID: 41891125
UAC on this machine has always been set to Never Notify.
0
 
LVL 54

Accepted Solution

by:
McKnife earned 500 total points
ID: 41891173
So UAC is off you think? No, it is not. It needs this registry key set to 0:  HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System. Value: "EnableLUA". Type: REG_DWORD and a reboot.

Please add what account you are using, is it the built-in administrator or some administrator?
1
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 

Author Comment

by:JayHine
ID: 41891189
Thanks for that, did as you said and now works a charm.
0
 
LVL 54

Expert Comment

by:McKnife
ID: 41891194
Fine.

But UAC off is never good and has side effects, namely, the modern apps will NOT work at all from here on (like the weather app, or the news app, or...). Is there any reason not to run as standard user?
0
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 41892347
You really shouldn't need to run Outlook as an Admin for Act! ...
0
 

Author Comment

by:JayHine
ID: 41892602
The error message I was getting in Act was "Object reference not set to an instance of an object." when the client clicked on an email address in Act. Which would usually create a new email with it addressed to said person. What would solve that was running as admin which was recommend on various forums which worked for that issue then mapped drives wouldn't appear when trying to attach folders.
0
 
LVL 54

Expert Comment

by:McKnife
ID: 41892614
Let Act support solve this. This workaround is not recommendable since running as admin is bad, with UAC off, even worse.
0
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 41892783
I've personally supported Act! for 29 years and the "trick" of having Act! and Outlook run-as-admin to get it to work is not something I would ever use/recommend.
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you irritated by repeating emails issue in Microsoft Outlook 2016 after recent update ?  Lets’ see how to resolve and prevent duplicate emails in the Outlook 2016 using some simple techniques.
Microsoft will be releasing the Windows 10 Creators Update in just a matter of weeks. Are you prepared? Follow these steps to ensure everything goes smoothly and you don't lose valuable data on your PC.
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question