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DahoeFlag for Ireland

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Scan to email stopped working for 2 clients.

Hi there,
over the past few days 2 clients have reported that their scan to email has stopped working. They can still scan to their desktop folder & everyone else is having no problems at all.
The printer is a  Kyocera Taskalfa 2551ci.
The server is SBS2011 with Exchange 2010 & all desktops are Windows 7.
There have been no changes to the network or upgrades/updates installed recently.
The printer support people checked the printer & said mechanically it is working fine but they don't provide support for the IT side of it.
Anyone anyideas what could be causing this?
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Kimputer

Since you are in full control over the SBS server, you can either check the SMTP logs, or start a Wireshark capture on it. That way, you'll know exactly why the emails are rejected.
Does the scan email drop in junk folder?

Try to do message tracking to verify the email reach exchange server

Does the mailbox quota is exceeded?
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ASKER

HI & thanks for your help.
No they're not going into the junk folder.
No the quota is not exceeded.
How do i do a Wireshark capture?
How do i do message tracking?
And where are the smtp logs?
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ASKER

Ok so i found the scanner emails being sent to one of the clients in message tracking with EventID Fail how do  i know why they're failing?
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Kimputer

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ASKER

Verbose logging was already enabled so i got them to scan a bunch to email at a certain time so i could easily find them. The emails a re ending with 554 5.1.0 Sender denied
Any ideas why this would be happening with just 2 clients?
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ASKER

By using the SMTP logs on the server i could find the email address that the scanner was using & see that it was being denied which led me to check the blocked senders list on the 2 client computers & see that they  were both blocking the scanner's email address.
Thanks for all the help & suggestions.