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Windows Update on 8.1 64 bit - Updates were installed: never

Posted on 2016-11-17
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Last Modified: 2016-11-25
I am configuring a brand new ASUS UltraBook for a client.
Out of the box it has Windows 8.1 Pro, it is activated.

It works well as it is and I have installed applications, drivers etc - but I can't get it to find any Windows updates.   I have disabled the power management and left it checking for updates all night - no joy.  It still tells me that I have never checked for updates.
ASUS support tell me to reset to factory and start again - but that will void all the work I have done on it.

I have tried removing the SoftwareDownload directory, ran the troubleshooter, flushed the DNS cache.

Any further ideas?
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Question by:KD Johnson
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7 Comments
 
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Assisted Solution

by:McKnife
McKnife earned 500 total points
ID: 41891262
Download the latest cumulative update manually, install it and reboot, then retry.
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Expert Comment

by:John Hurst
ID: 41891376
Click on Settings, then change PC Settings, then choose Update and Recovery from the left pane of the window. Click Windows Update from the left pane.

You can start Updates manually this way.
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Expert Comment

by:William Fulks
ID: 41892017
Does the machine have enough free space on the hard drive?

Also, check your date and time settings to make sure the region is correct and all that.

Here's some steps and links to follow from Network World magazine - http://www.networkworld.com/article/2226753/microsoft-subnet/how-users-are-fixing-windows-8-1-update-install-problems.html
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Expert Comment

by:nobus
ID: 41892553
is the date/time correct?  if not many thoings don't work
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Accepted Solution

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KD Johnson earned 0 total points
ID: 41895571
I can't see any way to comment on your replies - only to comment on my original question.  There is plenty of disk space - the notebook is new out of the box.  The date, time, region and time zone are correct.  I have been trying to update it manually - it just searches for updates infinitely.  I had hopes of the manual install of the update bundle and have applied the August 2016 bundle from the .cab file using "dism /online /add-package /packagepath:<path>\<name>.cab"

I  now think I have resolved it - at least it has now found 217 updates and is now downloading them.

I installed the updated Windows Update client from here: http://support.microsoft.com?kbid=3138615 (March 2016).  Once again I had to use the DISM routine - as trying to install using the standalone installer just resulted in an infinite "Checking for Installed Updates" loop.

Thanks for the contributions.
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LVL 92

Expert Comment

by:nobus
ID: 41895747
here's what i do  - it may help you :
download it here :  https://www.microsoft.com/nl-NL/download/details.aspx?id=5842
if needed, install also IE11  here :  https://support.microsoft.com/en-us/help/18520/download-internet-explorer-11-offline-installer
Install the newer version of the Windows Update Agent:
https://support.microsoft.com/en-us/kb/949104
Then Install the following patch: https://support.microsoft.com/en-us/kb/3102810
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Author Closing Comment

by:KD Johnson
ID: 41901386
While McKnife's suggestion of installing the latest update bundle was helpful I had to learn the trick of manually installing from the .CAB file, as the standalone installer mechanism was also broken.

The update bundle still didn't resolve the issue, but manually installing the updated Windows Update Client using the DISM routine appears to have fixed the problem.
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