Solved

Could you point a good  telephony acronym source to get some terms explained?

Posted on 2016-11-17
9
14 Views
Last Modified: 2016-11-18
Hi Experts

Could you point a good  telephony (IP and conventional) acronym source to get some terms explained?

I'm entering a call center project , Avaya/ CMS, and have doubts about a lot of terms. A simple google search is not beeing sufficient.

Thanks in advance
0
Comment
Question by:Eduardo Fuerte
  • 4
  • 4
9 Comments
 
LVL 9

Assisted Solution

by:Muhammad Mulla
Muhammad Mulla earned 150 total points
Comment Utility
0
 
LVL 20

Assisted Solution

by:masnrock
masnrock earned 350 total points
Comment Utility
I'd also recommend buying a telecom dictionary, because I'm assuming you're looking for something almost all encompassing in terms of what the dictionary contains. Google would provide good sources to explain a subset of things, but not "everything".
0
 

Author Comment

by:Eduardo Fuerte
Comment Utility
Hi

I saw your suggestions.
Avaya acronymus you gave me helped. I'm mounting a kind of "Puzzle"  the same acronymum gave differente and maybe pertinent meanings, f.e.

ACD - Automatic call distributor (makes sense in a call center - the app is dealing with)
ACD - Average call duratiosn ... makes sense too.

Could you suggest a good telecom dictionary ?
0
 
LVL 20

Assisted Solution

by:masnrock
masnrock earned 350 total points
Comment Utility
Newton's Telecom Dictionary would be one source. It's updated relatively frequently. It's not meant to be specific to Avaya, but I figure there was a lot about telecommunications that you needed to learn the meanings of quickly, so I figured that would be the best way to go about it.
0
What Is Threat Intelligence?

Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

 

Author Comment

by:Eduardo Fuerte
Comment Utility
Newton's Telecom Dictionary -  looks very complete.
I'm trying to find a download  (free old version or maybe a demo)
0
 

Author Comment

by:Eduardo Fuerte
Comment Utility
Just to end question...

Could you also point good ebooks concerning Avaya/ CMS?
0
 
LVL 20

Accepted Solution

by:
masnrock earned 350 total points
Comment Utility
Here is a book related to troubleshooting... pretty old, but seems to be valid in terms of many concepts.

I found courses and manuals, but nothing in terms of actually learning the Avaya system. And naturally, there are plenty of training courses...
0
 

Author Closing Comment

by:Eduardo Fuerte
Comment Utility
Thank you!

Good to count on your Telecom expertise.
0
 
LVL 20

Expert Comment

by:masnrock
Comment Utility
You're quite welcome, and good luck with the Avaya system!
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

How To Create Custom / Distinctive Ring Tones on Polycom Phones Purpose and Overview When creating a custom ring tone, you have simple aspirations: to make your phone cooler than everyone else's. Perhaps you need a louder ringer. Perhaps you w…
Almost all Internet protocol telephones have built-in switches at the back that allow you to connect your personal computer to one port and use the other port to connect your phone to to a Cisco switch.   Why we need to connect the PC to the pho…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now