Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Synology NAS doesn't work, Blue light blinking. Can't reach Synology support

Posted on 2016-11-17
5
122 Views
Last Modified: 2016-11-21
Dear Sir/Madam

The problem is that the Synology NAS doesn't startup and there's only a blue light blinking.
Any ideas on how to fix this? We think the motherboard is broken.
Model is 415 plus

I really appreciate any help you can provide,

Marcos Santo
0
Comment
Question by:Marcos Santo
  • 3
  • 2
5 Comments
 
LVL 16

Assisted Solution

by:Dirk Mare
Dirk Mare earned 500 total points
ID: 41891927
Does the synology software detect the system on the network?

Have you tried using below link in your browser?
http://find.synology.com/#

DirkMare
0
 
LVL 4

Author Comment

by:Marcos Santo
ID: 41892578
No the DSM assistant doesn't find anything, reset button doesn't do anything (no beep when holding it). We've created a ticket and today we'll get a response, but I think the motherboard is broken.
0
 
LVL 16

Accepted Solution

by:
Dirk Mare earned 500 total points
ID: 41892617
I have to agree sound like faulty unit.

DirkMare
0
 
LVL 4

Author Closing Comment

by:Marcos Santo
ID: 41895464
We got a case open with Synology at the moment, but he support is slow with responding. Thanks for your assistance!
0
 
LVL 4

Author Comment

by:Marcos Santo
ID: 41895476
Thanks for responding once again, We got a reaction from Synology and they confirmed the motherboard is broken. We still got warrenty so with a RMA it will be done.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Is there a driver update utility? 8 100
RAM memory configuration for a new Dell 5810 workstation 3 69
Dell Power edge R310 10 53
Uniden UDW20055 3 27
Is it worth it to buy an Echo? In a word, yes! For me it was definitely worth it. I use mine on a daily basis. Prologue & Privacy At first, I was very skeptical about the Amazon Echo. In general, I don't like voice assistants. I don't li…
We recently endured a series of broadcast storms that caused our ISP to shut us down for brief periods of time. After going through a multitude of tests, we determined that the issue was related to Intel NIC drivers on some new HP desktop computers …
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question