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Synology NAS doesn't work, Blue light blinking. Can't reach Synology support

Posted on 2016-11-17
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Last Modified: 2016-11-21
Dear Sir/Madam

The problem is that the Synology NAS doesn't startup and there's only a blue light blinking.
Any ideas on how to fix this? We think the motherboard is broken.
Model is 415 plus

I really appreciate any help you can provide,

Marcos Santo
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Question by:Marcos Santo
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5 Comments
 
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Assisted Solution

by:Dirk Mare
Dirk Mare earned 500 total points
ID: 41891927
Does the synology software detect the system on the network?

Have you tried using below link in your browser?
http://find.synology.com/#

DirkMare
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Author Comment

by:Marcos Santo
ID: 41892578
No the DSM assistant doesn't find anything, reset button doesn't do anything (no beep when holding it). We've created a ticket and today we'll get a response, but I think the motherboard is broken.
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LVL 16

Accepted Solution

by:
Dirk Mare earned 500 total points
ID: 41892617
I have to agree sound like faulty unit.

DirkMare
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LVL 4

Author Closing Comment

by:Marcos Santo
ID: 41895464
We got a case open with Synology at the moment, but he support is slow with responding. Thanks for your assistance!
0
 
LVL 4

Author Comment

by:Marcos Santo
ID: 41895476
Thanks for responding once again, We got a reaction from Synology and they confirmed the motherboard is broken. We still got warrenty so with a RMA it will be done.
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