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Cloudberry file issue

Posted on 2016-11-17
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Last Modified: 2016-11-25
I have several servers that I am using Cloudberry backup on. All of them, are working with no issue. On one server I have tried everything I know to resolve the issue I am having. Most of the folders in the backup are showing access denied. I have triple checked the permissions. The account I am using has all the rights to the folders in question.

Any help would be appreciated.
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Question by:splitrockit
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8 Comments
 
LVL 28

Expert Comment

by:Dan McFadden
ID: 41892569
Have you checked the ownership property on the directory(ies)?

When you say you "...have tried everything you know..." what has been done to try to resolve the access issue.  Just trying to avoid suggesting things that you may have already done.

Dan
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Author Comment

by:splitrockit
ID: 41892861
Good point Dan. I have even taken ownership of some of the files in question. I get the same result. I have made sure that the user account involved has full access to all the folders involved. I set the service to run under the same account ( Domain Admin)  rather than the local account. Still no joy.

Any suggestions would be appreciated.
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LVL 28

Expert Comment

by:Dan McFadden
ID: 41892883
When you log into the server with the issue, with the Cloudberry service account, can you browser thru those directories?

Dan
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Author Comment

by:splitrockit
ID: 41892887
Yes. I am able to open all the folders and browse all the files.
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LVL 28

Accepted Solution

by:
Dan McFadden earned 2000 total points
ID: 41892918
Are you sure the cloudberry service on this server, is running with the required service account?  Do this account have log on as service permissions?

Dan
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Author Comment

by:splitrockit
ID: 41893399
Thanks again Dan. Yes I do.
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Author Comment

by:splitrockit
ID: 41893409
Effective Access
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Author Closing Comment

by:splitrockit
ID: 41897690
Thanks Dan. It is always in the details.
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