Switching from Exchange 2007 on a domain, to Microsoft's Hosted Exchange service
Posted on 2016-11-18
I'm waiting for a call-back from Microsoft support, but thought I might as well ask it here...
I have a client (who has a local domain) who just today switched to Hosted Exchange (office 365). The DNS changes have been made and the switch works.
The new Hosted Exchange accounts have a new password of course, because the accounts were just set up today.
The problem is with the computers on the client's domain, say, abcd.local
I exported each user's Exchange mail to a PST file. Then on the first machine I opened up Mail in Control Panel and created a new exchange profile. In it I specified their email address and their new password (not their domain logon password). It instantly responded with a message that the account was successfully set up.
Here's what I expected to see: Outlook connects to the new Microsoft server, and presents a fresh set of folders with basically no email. I would then import their old PST into these folders.
Here's what I actually saw: All old folders were instantly there, including user-created ones, and little by little they populated with the old email. However, when I log onto their OWA account online, no emails are there. I went back to the Mail setup, and it confirmed that even though I put in the email address and *new* password, it said it was connected to "server.local".
I know that obviously I have to shut off Exchange services on the server (at least that makes sense to me), but the Microsoft tech who spoke briefly to me said, "Oh, you're on a domain? Well we need to do such-and-such. I couldn't quite make out what he said, but when I said, "I assume I have to turn off Exchange Server services?" he said no. He's calling back, hopefully soon.
Is anyone familiar with my situation here, where I'm switching from on-domain Exchange 2007, and moving to Microsoft Hosted Exchange?