Posted on 2016-11-19
I am working with a graphics artist. She uses Adobe Illustrator and Photoshop, both are 32-bit apps. She is has HP Touchsmart 610-1280qd all in one PC with Windows 10 [yes it was upgraded]. She works for a company that produces all sorts of custom printing, from business cards, to calendars, to holiday cards. They have a few custom printers and a XEROX 550-560 w/ Integrated Fiery. When they go to print to the XEROX, it takes about 15-20 seconds for the printer dialogue box to open. They then click on settings within that dialogue box and then something else and then it prints. Sorry for the vagueness of the description. I am troubleshooting from memory. Each time they click on another selection, it takes 15-20 seconds for the next dialogue box to appear. Prior to the Windows 10 upgrade, I am told it didn't take near this long. I searched the event logs and found numerous errors. #370 PrintService: the print spooler failed to regenearte the printer driver information for driver Microsoft XPS Document Writer for environment Windows x64. Win32 system error code 1797 (0x705). This can occur after an operating system upgrade or because of data loss on the hard drive. As I mention previously, this computer was automatically upgraded to Windows 10. The same error is there for Driver Fiery EXP250 PS v1.1, Roland VersaWorks. These are the other two printers or software packages used to print to the printers. Is there anyway of speeding up the process between clicks? Is this a problem with a 64-bit PC and a 32-bit application?