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Outlook 2016 on Exchange 2010 server

Posted on 2016-11-21
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Last Modified: 2016-11-27
Hi,
I have some clients who are trying to install Outlook 2016 and connect to the Exchange 2010 server that I manage for them.
I have an autodiscover record set up for my domain and have had it set up for years. It works fine with other versions of Outlook.

However, for some reason Outlook 2016 (which only uses Autodiscover I'm told), won't connect to the Exchange 2010 mail server in most cases.
If the user is running Windows 7 or if the user upgraded to Windows 10 from Windows 7, Outlook 2016 has no problem connecting via Autodiscover.
However, if the PC came with a fresh install of Windows 10,  Outlook 2016 will not configure itself using autodiscover.

Anyone have experience with this and hopefully a solution?

Thanks,
Nacht
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Question by:nachtmsk
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Expert Comment

by:jhyiesla
ID: 41897569
What Service Pack and Rollup level are you at with your Exchange server?  We just did Office 365 - which is really the 2016 product and had to upgrade our Exchange server to SP3 RU11 - actually went to RU 13 because of some feature we need for the hybrid environment.
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Expert Comment

by:RK
ID: 41897644
Hi,

Are you getting any error something like "An encrypted connection to your mail server is not available'? if so, this issue caused by a Microsoft KB3118293. You need to uninstall this KB from the machine where outlook 2016 is installed. This is the only known issue with outlook 2016 am aware.

Please let us know how it goes?
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Accepted Solution

by:
nachtmsk earned 0 total points
ID: 41897654
Hi everyone,
Thanks very much for the suggestions.
I actually found the answer out to my particular problem on my own, but I was waiting a bit to see if someone else posted it so I could award points.
 
Here is a link to a reddit post that worked for me.
https://www.reddit.com/r/sysadmin/comments/3nl1s8/outlook_2016_and_exchange_2010_woes_unable_to

I'll split the points among you all for your help.
Thanks,
Nacht
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Author Closing Comment

by:nachtmsk
ID: 41902981
I found the answer after posting the question. There were no responses that answered it correctly.
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