Solved

Emergency issue with outlook 2007

Posted on 2016-11-21
3
53 Views
Last Modified: 2016-11-21
Hi, I have a pretty big issue. A client set me up with a new email address on outlook 365. I wanted to have it in my outlook client, so I downloaded their Outlook_Setup_Assistant_installation.

It ran, and when I re-opened outlook, it was the only thing there. All my other accounts, my emails, my folders, my rules, everything else is gone.

Help!
0
Comment
Question by:mel200
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 12

Accepted Solution

by:
Ganesh Kumar A earned 500 total points
ID: 41896424
I think it might have created separate profile.
Go to control panel> Mail>Click Show Profiles. Select if you see your Old existing profile and set that as default. Open outlook and see if you got all your mails back. If you still dont see the mail items then you need to search for .ost and .pst file if it is in your Computer Login profile.
0
 

Author Comment

by:mel200
ID: 41896471
Thanks- I actually panicked and did a system restore. Then I tried to add it manually. The issue seems to be that it is a microsoft exchange email?  I went into Control Panel> Mail, and installed a new account, and now I am back to the same place.

When I open Outlook, I only see the one profile, everything else is gone. If I go to Control Panel> Mail> show profiles,  I see this:

view
I think those are my old profiles. Should I select "Always use this profile"?
0
 

Author Closing Comment

by:mel200
ID: 41896479
Hi, Ganesh, I did as you said, and they are back. Thanks so much!!
0

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question