Solved

Terry Laptop DOen't boot ( Proofread)

Posted on 2016-11-21
2
38 Views
Last Modified: 2016-11-22
Hello everyone,

Can someone please proofread my email please. Thank you.

Hello terry,

This is a follow up email to summarize what action has been taken to solve you’re the boot up issue that your laptop was experiencing last night.

Issue: Terry’s Dell Laptop doesn’t boot up.

Terry I am very pleased that the Dell technician confirmed my suspicious that the issue that was preventing your laptop from turning on was caused by a Virus or a Malware that you probably accidentally have download while surfing the internet.

It’s important to clarify that that issue was not caused by a defected Dell laptop but instead by a user error.

On November 21st 2016 I preformed the follow action to correct the issue:

1)      Backed up Terry’s Data on a flash drive
2)      Attempted to restore the laptop using a restore point (FAILED)
3)      Attempted to restore laptop keeping existing files (FAILED)
4)      Attempted Restored laptop to factory setting (SUCCESSFUL).

After installing a new copy of Windows 10 I installed :

•      Chrome Browser
•      Norton Antivirus
•      Adobe Reader, Flash and Java
•      Installed Wireless printer
•      Started the process to install Microsoft Updates

Terry confirmed that the laptop is working great as usual after I restored the Operating System.

This 3h and 45 minutes of technical service is free of charge as courtesy. Terry, remember that next time that there will be a technical issue generated by the user a regular charge will be applied.

As we discussed last night I would love to receive a nice review on the xxxxx in exchange for the technical service performed last night.

Please let me know  if you have any questions,
0
Comment
Question by:Italiabella
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 21

Accepted Solution

by:
CompProbSolv earned 500 total points
ID: 41896547
(I made grammar corrections and am not commenting on the actual content)

Hello Terry,

This is a follow-up email to summarize what action has been taken to solve your boot-up issue that your laptop was experiencing last night.

Issue: Terry’s Dell Laptop doesn’t boot up.

Terry I am very pleased that the Dell technician confirmed my suspicion that the issue that was preventing your laptop from turning on was caused by a Virus or by Malware that you probably accidentally download while surfing the internet.

It’s important to clarify that that issue was not caused by a defective Dell laptop but instead by a user error.

On November 21st 2016 I performed the follow action to correct the issue:

1)      Backed up Terry’s Data on a flash drive
2)      Attempted to restore the laptop using a restore point (FAILED)
3)      Attempted to restore laptop keeping existing files (FAILED)
4)      Attempted to restore laptop to factory setting (SUCCESSFUL).

After installing a new copy of Windows 10 I installed :

•      Chrome Browser
•      Norton Antivirus
•      Adobe Reader, Flash and Java
•      Installed Wireless printer
•      Started the process to install Microsoft Updates

Terry confirmed that the laptop is working great as usual after I restored the Operating System.

This 3h and 45 minutes of technical service is free of charge as courtesy. Terry, remember that next time that there will be a technical issue generated by the user and a regular charge will be applied.

As we discussed last night I would love to receive a nice review on the xxxxx in exchange for the technical service performed last night.

Please let me know  if you have any questions,
0
 

Author Closing Comment

by:Italiabella
ID: 41896588
Thank you CompProbSolv. I only need the grammar correction.
Do you please have also the time to revise my other email i have posted ? still the same correcting only the grammar

please let me know

thank you
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The correct use of language can be quite difficult and learning all its intricacies can take several years. Business and technical writing is not widely known for its adherence to proper English. As a result, communication with customers or end u…
Popular third-party chat platforms like Slack, Discord, and Telegram are just a few of the many new productivity applications that are being hijacked by cybercriminals to create command-and-control (C&C) communications infrastructures for their malw…
In this video, viewers are given an introduction to using the Windows 10 Snipping Tool, how to quickly locate it when it's needed and also how make it always available with a single click of a mouse button, by pinning it to the Desktop Task Bar. Int…
In this video we outline the Physical Segments view of NetCrunch network monitor. By following this brief how-to video, you will be able to learn how NetCrunch visualizes your network, how granular is the information collected, as well as where to f…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question