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Terry Laptop DOen't boot ( Proofread)

Posted on 2016-11-21
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Last Modified: 2016-11-22
Hello everyone,

Can someone please proofread my email please. Thank you.

Hello terry,

This is a follow up email to summarize what action has been taken to solve you’re the boot up issue that your laptop was experiencing last night.

Issue: Terry’s Dell Laptop doesn’t boot up.

Terry I am very pleased that the Dell technician confirmed my suspicious that the issue that was preventing your laptop from turning on was caused by a Virus or a Malware that you probably accidentally have download while surfing the internet.

It’s important to clarify that that issue was not caused by a defected Dell laptop but instead by a user error.

On November 21st 2016 I preformed the follow action to correct the issue:

1)      Backed up Terry’s Data on a flash drive
2)      Attempted to restore the laptop using a restore point (FAILED)
3)      Attempted to restore laptop keeping existing files (FAILED)
4)      Attempted Restored laptop to factory setting (SUCCESSFUL).

After installing a new copy of Windows 10 I installed :

•      Chrome Browser
•      Norton Antivirus
•      Adobe Reader, Flash and Java
•      Installed Wireless printer
•      Started the process to install Microsoft Updates

Terry confirmed that the laptop is working great as usual after I restored the Operating System.

This 3h and 45 minutes of technical service is free of charge as courtesy. Terry, remember that next time that there will be a technical issue generated by the user a regular charge will be applied.

As we discussed last night I would love to receive a nice review on the xxxxx in exchange for the technical service performed last night.

Please let me know  if you have any questions,
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Question by:Italiabella
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2 Comments
 
LVL 21

Accepted Solution

by:
CompProbSolv earned 500 total points
ID: 41896547
(I made grammar corrections and am not commenting on the actual content)

Hello Terry,

This is a follow-up email to summarize what action has been taken to solve your boot-up issue that your laptop was experiencing last night.

Issue: Terry’s Dell Laptop doesn’t boot up.

Terry I am very pleased that the Dell technician confirmed my suspicion that the issue that was preventing your laptop from turning on was caused by a Virus or by Malware that you probably accidentally download while surfing the internet.

It’s important to clarify that that issue was not caused by a defective Dell laptop but instead by a user error.

On November 21st 2016 I performed the follow action to correct the issue:

1)      Backed up Terry’s Data on a flash drive
2)      Attempted to restore the laptop using a restore point (FAILED)
3)      Attempted to restore laptop keeping existing files (FAILED)
4)      Attempted to restore laptop to factory setting (SUCCESSFUL).

After installing a new copy of Windows 10 I installed :

•      Chrome Browser
•      Norton Antivirus
•      Adobe Reader, Flash and Java
•      Installed Wireless printer
•      Started the process to install Microsoft Updates

Terry confirmed that the laptop is working great as usual after I restored the Operating System.

This 3h and 45 minutes of technical service is free of charge as courtesy. Terry, remember that next time that there will be a technical issue generated by the user and a regular charge will be applied.

As we discussed last night I would love to receive a nice review on the xxxxx in exchange for the technical service performed last night.

Please let me know  if you have any questions,
0
 

Author Closing Comment

by:Italiabella
ID: 41896588
Thank you CompProbSolv. I only need the grammar correction.
Do you please have also the time to revise my other email i have posted ? still the same correcting only the grammar

please let me know

thank you
0

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