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Windows 10 computers boot to black screen with circle spinning

I have had at least 6 calls in the past 2 weeks of a client saying that they turned their computers on and it went to a black screen with a circle spinning in the center. They leave it for hours but it doesn't go away. Is this a windows update that went wrong? or a virus? Or?
Richard Schierer
Richard Schierer
3 Solutions
Jackie ManCommented:
Press the power button for 4 seconds or above to force shutdown of the computer.

Then, try to boot from Safe Mode. Details are in my article below.


When you are in Safe Mode, launch Launch Recovery Environment and try a System Restore.
I have read about this a few times here on ee and mostly, if I remember correctly, it resolved itself after people pressed the reset button because they didn't want to wait any longer. Some had to do that twice.
I am not sure what windows is doing, then. It might be that it is trying to upgrade to v1607. So please tell us what windows version they are on.
William FulksSystems Analyst & WebmasterCommented:
I have seen this as well and I believe it is either hung up or dragging on a giant Windows Update. Sometimes just pressing ctl-alt-del will bring up the login screen.
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