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Windows 10 computers boot to black screen with circle spinning

I have had at least 6 calls in the past 2 weeks of a client saying that they turned their computers on and it went to a black screen with a circle spinning in the center. They leave it for hours but it doesn't go away. Is this a windows update that went wrong? or a virus? Or?
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Richard Schierer
Asked:
Richard Schierer
3 Solutions
 
Jackie ManCommented:
Press the power button for 4 seconds or above to force shutdown of the computer.

Then, try to boot from Safe Mode. Details are in my article below.

https://www.experts-exchange.com/articles/28826/How-to-Fix-Bootloader-Problem-for-Windows-10.html

When you are in Safe Mode, launch Launch Recovery Environment and try a System Restore.
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McKnifeCommented:
I have read about this a few times here on ee and mostly, if I remember correctly, it resolved itself after people pressed the reset button because they didn't want to wait any longer. Some had to do that twice.
I am not sure what windows is doing, then. It might be that it is trying to upgrade to v1607. So please tell us what windows version they are on.
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William FulksSystems Analyst & WebmasterCommented:
I have seen this as well and I believe it is either hung up or dragging on a giant Windows Update. Sometimes just pressing ctl-alt-del will bring up the login screen.
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