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how do i check logs when a windows application crashes

hi,
I downloaded an exe file and installed the software. now the software runs fine. but during some operations it suddenly crashes. how do i find out why did it crash. where do i see logs.
this software opens a web app inside it. The software is crashing while doing something on this web application.
this seems to be a client side error.

thanks
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Rohit Bajaj
Asked:
Rohit Bajaj
3 Solutions
 
Marco GasiFreelancerCommented:
Logs are available only if the software author has implemented this function. Usually, you should find them or within the program directory, or in your document folder, maybe within a program specific folder (a folder created by the program to store logs) or even in %AppData%/Roaming/<program name> folder.

Anyway, it looks like an internal issue of the program, so you should contact the program author and ask him, or notify the bug if it has a bug management list
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nobusCommented:
you can look in event viewer, if something is recorded there - might help
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Rohit BajajAuthor Commented:
what about viewing backtrace or coredump.
i am unable to see memory.dmp file...seems its not getting creates
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nobusCommented:
probably it does not create a dump -  you can check the setting
here a couple of ways to fet application dumps :  https://blogs.msdn.microsoft.com/chaun/2013/11/12/steps-to-catch-a-simple-crash-dump-of-a-crashing-process/
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Jinish KGSenior AnalystCommented:
Application crash dumps are available on the patch C:\ProgramData\Microsoft\Windows\WER\ReportArchive or C:\ProgramData\Microsoft\Windows\WER\ReportQueue depending on whether queue mode is set or not. there are multiple files with dump files if it is created. You can open the notepad and verify the crashing application details. if dump file is created use windbg tool and analyse it for further troubelshooting
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