Solved

how do i check logs when a windows application crashes

Posted on 2016-11-21
5
76 Views
Last Modified: 2016-12-01
hi,
I downloaded an exe file and installed the software. now the software runs fine. but during some operations it suddenly crashes. how do i find out why did it crash. where do i see logs.
this software opens a web app inside it. The software is crashing while doing something on this web application.
this seems to be a client side error.

thanks
0
Comment
Question by:Rohit Bajaj
5 Comments
 
LVL 31

Assisted Solution

by:Marco Gasi
Marco Gasi earned 150 total points
ID: 41897101
Logs are available only if the software author has implemented this function. Usually, you should find them or within the program directory, or in your document folder, maybe within a program specific folder (a folder created by the program to store logs) or even in %AppData%/Roaming/<program name> folder.

Anyway, it looks like an internal issue of the program, so you should contact the program author and ask him, or notify the bug if it has a bug management list
0
 
LVL 91

Assisted Solution

by:nobus
nobus earned 350 total points
ID: 41898651
you can look in event viewer, if something is recorded there - might help
0
 

Author Comment

by:Rohit Bajaj
ID: 41899065
what about viewing backtrace or coredump.
i am unable to see memory.dmp file...seems its not getting creates
0
 
LVL 91

Accepted Solution

by:
nobus earned 350 total points
ID: 41899359
probably it does not create a dump -  you can check the setting
here a couple of ways to fet application dumps :  https://blogs.msdn.microsoft.com/chaun/2013/11/12/steps-to-catch-a-simple-crash-dump-of-a-crashing-process/
0
 
LVL 3

Expert Comment

by:Jinish KG
ID: 41908467
Application crash dumps are available on the patch C:\ProgramData\Microsoft\Windows\WER\ReportArchive or C:\ProgramData\Microsoft\Windows\WER\ReportQueue depending on whether queue mode is set or not. there are multiple files with dump files if it is created. You can open the notepad and verify the crashing application details. if dump file is created use windbg tool and analyse it for further troubelshooting
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

912 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now