Remus Racolta
asked on
Shared mailbox in Outlook - read email by each member
Hi there,
I have a shared mailbox for my team - 5 persons - in Outlook 2010.
Every time we receive a new email in the shared mailbox, if one of the team members reads the email, it becomes "read" and so, the other team members do not know that we just received a new email - it still appears in the inbox but it is marked as read.
I am trying to find a solution so that, for each individual member, the shared email box to work as an individual mail - so that, whenever a new email comes us, each member can read it separately and not becoming read only after just 1 person has read the email.
Eg : We receive 2 emails on Monday. 3/5 persons from the team read the email (in their mailbox the emails become "read"- un-bold) but the other 2 came at work only Thursday. I want that the other 2 persons to be able to see those 2 email in the inbox as UNREAD and only after reading them, they would become "read" - un-bold.
Or maybe you could help me find a better solutions - some other suggested using flags for marking the emails, but I would go for a more automated solution if it's possible.
I have a shared mailbox for my team - 5 persons - in Outlook 2010.
Every time we receive a new email in the shared mailbox, if one of the team members reads the email, it becomes "read" and so, the other team members do not know that we just received a new email - it still appears in the inbox but it is marked as read.
I am trying to find a solution so that, for each individual member, the shared email box to work as an individual mail - so that, whenever a new email comes us, each member can read it separately and not becoming read only after just 1 person has read the email.
Eg : We receive 2 emails on Monday. 3/5 persons from the team read the email (in their mailbox the emails become "read"- un-bold) but the other 2 came at work only Thursday. I want that the other 2 persons to be able to see those 2 email in the inbox as UNREAD and only after reading them, they would become "read" - un-bold.
Or maybe you could help me find a better solutions - some other suggested using flags for marking the emails, but I would go for a more automated solution if it's possible.
ASKER
Hi there,
Thank you for you suggestion, it would be a good idea but, as previously said, I would go for a more smart-driven solution.
Basically, the solution in the links you provided go for leaving all the emails UNREAD. This situations seems to me extremely volatile, people could simply say that they didn''t notice receiving a new email message - which could be perfectly true (eg. you have 356 emails in you Inbox and after a 2 days holiday you have 367 - how could you make sure you haven't missed any emails since there is nothing to tell you which were your unread messages - except for you knowing that, when you left, you had 356 emails and now you have 367 so, basically, you should read 367-356) = 9 new emails). For me, this solution seems to be very susceptible to errors.
Meanwhile, other suggested to go for an automated forward, which basically would redirect all emails in the shared mailbox into you own inbox - this way you would be noticed whenever a new email is received.
Thank you for you suggestion, it would be a good idea but, as previously said, I would go for a more smart-driven solution.
Basically, the solution in the links you provided go for leaving all the emails UNREAD. This situations seems to me extremely volatile, people could simply say that they didn''t notice receiving a new email message - which could be perfectly true (eg. you have 356 emails in you Inbox and after a 2 days holiday you have 367 - how could you make sure you haven't missed any emails since there is nothing to tell you which were your unread messages - except for you knowing that, when you left, you had 356 emails and now you have 367 so, basically, you should read 367-356) = 9 new emails). For me, this solution seems to be very susceptible to errors.
Meanwhile, other suggested to go for an automated forward, which basically would redirect all emails in the shared mailbox into you own inbox - this way you would be noticed whenever a new email is received.
ASKER CERTIFIED SOLUTION
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Expert Exchange solved thread is the suitable solution as it defines the similar query as that of this. So the user can refer it and resolve their issue.
https://www.experts-exchange.com/questions/28431291/Set-Outlook-emails-in-team-mailbox-to-remain-as-Unread-even-after-being-read.html
https://social.technet.microsoft.com/Forums/office/en-US/2f11278f-a990-41ee-88c0-ca5f0b8e00f1/shared-mailbox-without-marking-emails-read?forum=outlook
Let me know if the links were usefull