Solved

Outlook 2016 Autodiscover with Exchange 2013

Posted on 2016-11-22
7
179 Views
Last Modified: 2016-11-23
Hi all.

I am hoping someone can point me in the right direction?

We have a multitentant platform with Exchange 2013 using Citrix Cloud Panel. Currently, our Autodiscover works with any and all devices across all platforms with any issues.  Its fast and reliable.

This was until Outlook 2016 for Windows.  With MS removing the manual config of accounts, we are left with frustrated clients as the Autodiscover does not complete. You might be lucky the one day and it works with in 5min, sometimes you have to do it a couple of times and then sometimes it can take over an hour to work. (that is if it does.) With Outlook 2016, you don't even ever get to the logon request. It just stays there trying to find account config.

You can then take the same account and load it onto an Iphone or Office 2013 with instant account configuration and logon.

We have tried most if not all of the "fixes"on the web including the Regedit settings, GPO's, hot fixes etc.

Can someone assist with pointing me in the right direction? Is there something different in the way 2016 requests the info?

Hope someone can help.
0
Comment
Question by:technolutions
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 4

Expert Comment

by:Mumbai Tech
ID: 41897261
0
 
LVL 4

Expert Comment

by:Mumbai Tech
ID: 41897266
There are two workarounds available:

1. Wait 20-30 minutes for the autodiscover process to complete.

2. Add the the re gistry key given on following article.

https://onenet.zendesk.com/hc/en-gb/articles/205938146-Microsoft-Outlook-2016-for-Windows-Known-Issue-With-Autodiscover-Process
0
 
LVL 11

Expert Comment

by:Tej Pratap Shukla ~Dexter
ID: 41897302
Hi,
Outlook 2016 is not similar to Outlook 2013, there are some improvements in latest version. Among all of these improvements, removing manual configuration option with Exchange server is mostly discussed in many forums. But, it is not really a very big issue, because Microsoft have simplified the configuration process of Outlook with Exchange server. What you just need to do, First check whether Autodiscover service is active as well as properly configured or not. Then try configuring Outlook 2016 with Exchange Server 2013.

Please go through below mentioned link to learn more about Outlook 2016 Configuration with Exchange server.
https://exchange-server-guide.blogspot.com/2016/03/exchange-account-setup-missing-outlook-2016.html
0
Veeam gives away 10 full conference passes

Veeam is a VMworld 2017 US & Europe Platinum Sponsor. Enter the raffle to get the full conference pass. Pass includes the admission to all general and breakout sessions, VMware Hands-On Labs, Solutions Exchange, exclusive giveaways and the great VMworld Customer Appreciation Part

 
LVL 47

Expert Comment

by:Jackie Man
ID: 41897309
have you tried the remote connectivity analyzer?

https://testconnectivity.microsoft.com
0
 

Author Comment

by:technolutions
ID: 41897318
Thanks all, but thr above mentioned info is not helpfull currently.

As per my original post:

-The registry key does not work (success rate of maybe 10%)
- Autodiscover works on all platforms - Outlook upto 2013, iphones, android devices and anything that can take an exchange account.
- Test analyser works 100% everysingle time.

I will go though the info again but I was hoping there was something server side that we  need to configure or change.
0
 
LVL 4

Accepted Solution

by:
Mumbai Tech earned 500 total points
ID: 41897384
1
 

Author Closing Comment

by:technolutions
ID: 41900128
I can confirm that adding these registry settings helped. Once the new entries were added, the account added almost instantly via Control Panel.

Thanks guys.
0

Featured Post

[Live Webinar] The Cloud Skills Gap

As Cloud technologies come of age, business leaders grapple with the impact it has on their team's skills and the gap associated with the use of a cloud platform.

Join experts from 451 Research and Concerto Cloud Services on July 27th where we will examine fact and fiction.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
There are times when we need to generate a report on the inbox rules, where users have set up forwarding externally in their mailbox. In this article, I will be sharing a script I wrote to generate the report in CSV format.
how to add IIS SMTP to handle application/Scanner relays into office 365.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
Suggested Courses

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question