Cannot see Windows server 2012 shared folder remotely.

I have a Windows 2012 essentials release 2 server and I have an end-user with a Dell laptop running windows 10 that is using the built-in applet from the windows server to stay connected remotely when he is on the road. He can see most company folders but one folder in particular he cannot see. I have made sure that it is in the shared folders file on the server but he is still unable to see this particular folder.
Houston BlancettAsked:
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Aaron TomoskySD-WAN SimplifiedCommented:
If it's a problem with a single folder it's most likely a permissions issue. Compare the permissions on this folder and one that shows up successfully.
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NVITEnd-user supportCommented:
>  I have made sure that it is in the shared folders file on the server...
In addition, check the Security tab of the folder. Is he in there, either as a user or in a group?
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Houston BlancettAuthor Commented:
Both of your suggestions helped. He was granted access to the other folders but not the newly shared one, and his permissions was minimal so I had to change those and add those same permissions to the newly shared folder. Thanks!
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Windows Server 2012

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