outlook 2013 or 2016 folder structure doesnt expand

Posted on 2016-11-22
Last Modified: 2016-11-27
i have a user who has many folders in outlook. she likes the folders expanded. whenever she gets a new email, moves an email, the folder structure collapses. it only happens to her account. it happens with outlook 2013 and 2016 and on any laptop we give her.

please advise
Question by:ttrbrtsn
  • 3
ID: 41897558
Is she on IMAP or Exchange?

Author Comment

ID: 41897634

Accepted Solution

ttrbrtsn earned 0 total points
ID: 41897906
right clicked on root folder and chose sort subfolders a-z

Author Closing Comment

ID: 41902984
found myself

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question