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outlook 2013 or 2016 folder structure doesnt expand

Posted on 2016-11-22
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Last Modified: 2016-11-27
i have a user who has many folders in outlook. she likes the folders expanded. whenever she gets a new email, moves an email, the folder structure collapses. it only happens to her account. it happens with outlook 2013 and 2016 and on any laptop we give her.

please advise
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Question by:ttrbrtsn
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LVL 8
ID: 41897558
Is she on IMAP or Exchange?
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by:ttrbrtsn
ID: 41897634
exchange
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ttrbrtsn earned 0 total points
ID: 41897906
right clicked on root folder and chose sort subfolders a-z
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by:ttrbrtsn
ID: 41902984
found myself
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