Solved

outlook 2013 or 2016 folder structure doesnt expand

Posted on 2016-11-22
4
18 Views
Last Modified: 2016-11-27
i have a user who has many folders in outlook. she likes the folders expanded. whenever she gets a new email, moves an email, the folder structure collapses. it only happens to her account. it happens with outlook 2013 and 2016 and on any laptop we give her.

please advise
0
Comment
Question by:ttrbrtsn
  • 3
4 Comments
 
LVL 5
ID: 41897558
Is she on IMAP or Exchange?
0
 

Author Comment

by:ttrbrtsn
ID: 41897634
exchange
0
 

Accepted Solution

by:
ttrbrtsn earned 0 total points
ID: 41897906
right clicked on root folder and chose sort subfolders a-z
0
 

Author Closing Comment

by:ttrbrtsn
ID: 41902984
found myself
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now