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Gmail Web is marking too many legitimate emails as Spam. Need a fast way to set up a 'safe senders' list

Client discovered that far too many of their gmail email messages are being sent to spam.  All they use is gmail web mail.  

Does marking a message as 'not spam' remove the sender from the gmail 'spam senders' list?  
Is there a way to right-click somewhere to add the sender to the gmail address book?  
Is there any 3rd party application that would help set up a 'safe senders' list?

Thanks
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Dr. Klahn

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