Solved

Gmail Web is marking too many legitimate emails as Spam. Need a fast way to set up a 'safe senders' list

Posted on 2016-11-22
4
31 Views
Last Modified: 2016-11-28
Client discovered that far too many of their gmail email messages are being sent to spam.  All they use is gmail web mail.  

Does marking a message as 'not spam' remove the sender from the gmail 'spam senders' list?  
Is there a way to right-click somewhere to add the sender to the gmail address book?  
Is there any 3rd party application that would help set up a 'safe senders' list?

Thanks
0
Comment
Question by:computerlarry
4 Comments
 
LVL 23

Assisted Solution

by:Dr. Klahn
Dr. Klahn earned 100 total points
ID: 41897994
Does marking a message as 'not spam' remove the sender from the gmail 'spam senders' list?  

No.  It reduces a "spammishness" value somewhere in the system.  Think of it as a voting system.  If 1500 people think a message is spam and one does not, that one vote should not make it non-spam.  

Gmail, like all public email sites, has a blemished reputation as a home for hit-and-run spammers.   Spammers set up an account, spam from it, and drop it when it gets banned for spamming.  The fact that a message was sent from Gmail is already a strike against it at many sites.  imo, your client should look into a different email solution.
0
 
LVL 52

Assisted Solution

by:Scott Fell, EE MVE
Scott Fell,  EE MVE earned 100 total points
ID: 41898322
Dr Klahn, I think you have the issue reversed.

Legit email is going to spam.  In that case, the way to white list with gmail is to put legit emails in your contacts.

There are other options as well depending on which version of gmail you are using.  https://support.google.com/a/answer/2368132?hl=en&ref_topic=2683828
0
 
LVL 26

Accepted Solution

by:
skullnobrains earned 200 total points
ID: 41898678
marking a message as non-spam will have an impact after a while. but you need to train the system. if you mark a bunch of messages from the same user as non-spam, chances are the next message he sends won't be classified as spam. but you can never be sure.

likewise accidentally marking a message as spam will make future similar messages be trashed more easily.

messages are not only identified to be similar according to the sender but also according to the emitting ip, similar contents, tokens derived from the header or unfuzzied blocks of contents...

gmail does not communicate much regarding the algorithm they use so you can only guess
0
 
LVL 13

Assisted Solution

by:Kyle Santos
Kyle Santos earned 100 total points
ID: 41899549
I recommend using labels.  It makes email management SOOO much easier.
https://support.google.com/inbox/answer/6067566?hl=en
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Are you using email marketing software? If not, you're missing out on effortless marketing and the reaching of desired conversion rates through email marketing software.
Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
This Micro Tutorial will demonstrate how marketers can use the Mobile Emulation Tool in Chrome Developer Tool. This will let you preview your site on any mobile device.
This Micro Tutorial will demonstrate common damaging and frequent mistakes I see in most analytic audits. Most of them are campaign tagging mistakes, so this video will break it down into simple steps.

746 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now