Pau Lo
asked on
contractual requirements for app hosting
we are looking to move one of our current business apps from an on-premises install on servers our company manage, to a 3rd party cloud based SaaS model. I am looking from a technical angle the kind of areas that should be covered by SLA. Most of the proposed suppliers have SLA's around incident resolution based on category/severity of the call. But none have SLA's around availability/uptime. Does the SLA around incident resolution remove the need for SLA around availability/uptime, or not?
Also - is there an easy way/formula to calculate your availability requirements? Not sure where to start on this...
Also - is there an easy way/formula to calculate your availability requirements? Not sure where to start on this...
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.