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Windows 8 rebooted without shutting down first error message

I have a situation which has crept in over the last week on my windows 8.1 computer. Throughout the day, maybe twice a day, randomly and without warning, the computer will shut down and restart. No freezing, no screen lock, it just turns off and then restarts. Could I please have some advice on what to do to try and find out precisely why this is happening and where the issue is.  Here is the entry on Windows viewer, it says what has happened but not what the cause is. Thanks.

Windows viewer entry
4 Solutions
Michael PfisterCommented:
Scroll down to the entries before this message and check if there is an entry that shows a reason for the reboot.
RupertAAuthor Commented:
Hi Michael,

Unfortunately not, here is a screenshot. That red "Error" at 11:06:57 simply says the shutdown was unexpected. And the shutdown happened at 11.06. Before that you are looking at error messages from 2 hours before about dropping internet connection, which I often get with my TP links. Thanks.

Event viewer
Enno RitzCommented:
Any other error that you might get ? Different event categories for example.

How likely could a hardware-commanded shut down be, for example due to heat ? I'd take look at the temperature.

Another thing, is there an actual routine or a pattern indicating the source ? For example, you start up Outlook (wild guess thrown into the fray) and load up an email, suddenly it turns off ?

A few ideas that might be helpful to find the course.
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John HurstBusiness Consultant (Owner)Commented:
Go to Advanced System Settings (Control Panel or My Computer).  Click on the Advanced Tab and then go to Startup and Recovery.

Settings ->  Uncheck Automatically Restart.

Now when it stops you should see a message.


1. Overheating (clean the machine and fan).
2. Memory error. If you can, remove all but one module and test. Get memtest86.exe and run several passes with it.
3. Motherboard failure - intermittent.
4. Root Kit virus.  Kaspersky has a tool to search for root kits.  http://usa.kaspersky.com/downloads/TDSSKiller
RupertAAuthor Commented:
Hi yes there is.

This side by side error message.

This issue is typically caused by a conflict between a program and one or more of the files in the C++ runtime librariesside by side

I have googled what a side by side error message. It says...

"This issue is typically caused by a conflict between a program and one or more of the files in the C++ runtime libraries."

I use software called Articulate Storyline. Maybe this is what is causing the issue? Unfortunately I am using the latest version of the software.
John HurstBusiness Consultant (Owner)Commented:
There are continued information entries after the above error. It may not be this error causing the machine to shut down and restart.

You might see a "Stopped Working" error because of the above.
RupertAAuthor Commented:
Thanks John, I have now disabled automatic restart. I will now wait for the crash to happen again and see if I can see an error message which may shed some light. Thanks.
you can also troubleshoot with msconfig
select the startup tab, and click disable all - now check if the problem happens
if it does not, re-enable programs 1 by 1 or in groups, till the offender is found
RupertAAuthor Commented:
It hasn't happened again. I will close thread and distribute equally as all of you helped. Thanks.
RupertAAuthor Commented:
Actually i'll give most points to John as I think disabling the auto-restart will be of most benefit. Thanks.
John HurstBusiness Consultant (Owner)Commented:
Thanks for the update and I was happy to help.
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