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RupertAFlag for United Kingdom of Great Britain and Northern Ireland

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Windows 8 rebooted without shutting down first error message

I have a situation which has crept in over the last week on my windows 8.1 computer. Throughout the day, maybe twice a day, randomly and without warning, the computer will shut down and restart. No freezing, no screen lock, it just turns off and then restarts. Could I please have some advice on what to do to try and find out precisely why this is happening and where the issue is.  Here is the entry on Windows viewer, it says what has happened but not what the cause is. Thanks.

Windows viewer entry
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Michael Pfister
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Hi Michael,

Unfortunately not, here is a screenshot. That red "Error" at 11:06:57 simply says the shutdown was unexpected. And the shutdown happened at 11.06. Before that you are looking at error messages from 2 hours before about dropping internet connection, which I often get with my TP links. Thanks.

Event viewer
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Go to Advanced System Settings (Control Panel or My Computer).  Click on the Advanced Tab and then go to Startup and Recovery.

Settings ->  Uncheck Automatically Restart.

Now when it stops you should see a message.

Causes:

1. Overheating (clean the machine and fan).
2. Memory error. If you can, remove all but one module and test. Get memtest86.exe and run several passes with it.
3. Motherboard failure - intermittent.
4. Root Kit virus.  Kaspersky has a tool to search for root kits.  http://usa.kaspersky.com/downloads/TDSSKiller
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Hi yes there is.

This side by side error message.

This issue is typically caused by a conflict between a program and one or more of the files in the C++ runtime librariesside by side

I have googled what a side by side error message. It says...


"This issue is typically caused by a conflict between a program and one or more of the files in the C++ runtime libraries."

I use software called Articulate Storyline. Maybe this is what is causing the issue? Unfortunately I am using the latest version of the software.
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Thanks John, I have now disabled automatic restart. I will now wait for the crash to happen again and see if I can see an error message which may shed some light. Thanks.
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It hasn't happened again. I will close thread and distribute equally as all of you helped. Thanks.
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Actually i'll give most points to John as I think disabling the auto-restart will be of most benefit. Thanks.
Thanks for the update and I was happy to help.