Solved

How do I fix problems with a second monitor and windows 10?

Posted on 2016-11-24
6
60 Views
Last Modified: 2016-11-25
I have just hardwired a second monitor to my laptop which runs Windows 10.

When I connect the HDMI the start page this happens:
 1 very first page of my laptop is displayed
 2.  there are NO desktop icons displayed
2.   my wireless mouse "switches" to the eternal monitor and the only way I can get it to work is to remove the hdmi connector so the functionality of my laptop screen is restored.

Very strange.   I had no trouble using the same cable adpter for my wife's laptop and external monitor.

I have tried re-booting.   I have tried switching the monitor off and then on.

Help please
0
Comment
Question by:digisel
  • 2
  • 2
6 Comments
 
LVL 8

Accepted Solution

by:
Tyler Brooks earned 500 total points
ID: 41900896
When you move the mouse around the external monitor try to keep scrolling it off the screen in every direction. It's possible that the laptop auto configured the second display as extended but has it's physical location wrong. Ie) The monitor is to the left of the laptop but the laptop thinks its on the right, so to get the mouse on the laptop display you actually need to scroll it off to the other side. If this is the case you can go into display properties and change the position of the monitor relative to the main display, or simply switch it to duplicate if you want the same desktop displayed on both screens.

It's typical of an "extended" setup to have no icons on the second display, which is why I suspect this is your issue.
0
 

Author Comment

by:digisel
ID: 41900899
thanks.   i have re connected the external  display which is just displaying the Toshiba Leading Innovation start page.
The mouse is currently active on my laptop which is where i am typing this.
So I cannot do as you suggest as the mouse stubbornly refuses to do what it was previously - being seen and movable only on the external.!!!!    ?????
0
 
LVL 8

Expert Comment

by:Tyler Brooks
ID: 41900944
Agreed, if my solution worked it should be accepted and if not the solution should be posted and accepted as the answer. If nothing else so other experts may be able to find the solution if they encounter similar issues.
0
 

Author Closing Comment

by:digisel
ID: 41901921
thank you for your help.   I apologise for the misunderstanding about closing this question.
It is some time since  used EE and the systems has changed so much that I did not close the question properly.

I hope this rectifies the matter.   Sorry about confusion and any inconvenience.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A case that appears to me sometimes when repairing LCD laptop screens is typical: It can be seen in several cases : 1 / The screen is very dark but you can see your desktop with a light, and/or you hear the windows sound. First thing to change …
I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.
This is a video that shows how the OnPage alerts system integrates into ConnectWise, how a trigger is set, how a page is sent via the trigger, and how the SENT, DELIVERED, READ & REPLIED receipts get entered into the internal tab of the ConnectWise …

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now