Solved

Upgrade Symantec EndPoint Protection 14

Posted on 2016-11-24
13
115 Views
Last Modified: 2016-11-28
Is there any reference to upgrade Symantec EndPoint 12 to EndPoint 14 ?

Can the old client using 12 be able to receive update from 14 ?

How to push the new package 14 to each client from the server ? Any reference guide for these ?

Thx
0
Comment
Question by:AXISHK
  • 5
  • 4
  • 4
13 Comments
 
LVL 92

Expert Comment

by:John Hurst
ID: 41901071
I am using Symantec V14 now. You should have gotten a email from Symantec (assuming your current license is valid). Call them, get a new Key, put the new Key into Fileconnect, download V14 and install it.

I did and it works fine.
0
 

Author Comment

by:AXISHK
ID: 41901073
yes, I get the key and software.

Any steps for the upgrade, on the server and clients' workstation ?

Thx
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 41901075
It works the same way as V12. Install it on the Server and you can upgrade the clients in place. Same process as you are used to.
0
 

Author Comment

by:AXISHK
ID: 41901140
Try to deploy a client and it fails. However, it doesn't prompt for any reason. Any idea ?

I follow the Install SEP Client using the link below. Thx

https://support.symantec.com/en_US/article.TECH163580.html
0
 
LVL 42

Expert Comment

by:Jackie Man
ID: 41901188
0
 
LVL 42

Expert Comment

by:Jackie Man
ID: 41901192
The key point is...

Before you upgrade, you must manually stop the Symantec Endpoint Protection Manager serviceon every management server in your site. After you upgrade, the management server automatically starts the service.
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 
LVL 42

Expert Comment

by:Jackie Man
ID: 41901193
The key point is...

Before you upgrade, you must manually stop the Symantec Endpoint Protection Manager serviceon every management server in your site. After you upgrade, the management server automatically starts the service.
0
 
LVL 42

Assisted Solution

by:Jackie Man
Jackie Man earned 200 total points
ID: 41901195
https://support.symantec.com/en_US/article.HOWTO80779.html

link above describe the upgrade method.
0
 

Author Comment

by:AXISHK
ID: 41901198
Attached is the error when deploying the package to client. Any idea ?

Thx
ClientDeployment.png
0
 
LVL 42

Expert Comment

by:Jackie Man
ID: 41901204
Are you using SEPM 14?

Do you have physical access to the endpoint?
0
 
LVL 92

Accepted Solution

by:
John Hurst earned 300 total points
ID: 41901463
If you are just trying a client (that is, not yet the server) try the following:

Download the Full install file to c:\temp.

Unzip with 7-Zip (default) but do NOT allow to install.

Go to c:\temp and the SEP64 folder (not SEPM) and run SETUP from the SEP64 folder

This is the unmanaged client install.

If you need to uninstall first, Clean Wipe for the version at hand is in the Tools folder.
0
 

Author Closing Comment

by:AXISHK
ID: 41904984
Thx.
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 41905032
You are very welcome and I was happy to help.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

PREFACE The purpose of this guide is to explain how to manually move a SEP client to a different client group by performing steps on the client-side. These steps may prove particularly useful because they allow the client to move after it has alrea…
For those of you actively in the Malware fightling business, we now have available an amazing new tool in the malware wars (first recommended to me by rpggamergirl (http://www.experts-exchange.com/M_3598771.html), the Zone Advisor for the Virus and …
Video by: Mark
This lesson goes over how to construct ordered and unordered lists and how to create hyperlinks.
Many functions in Excel can make decisions. The most simple of these is the IF function: it returns a value depending on whether a condition you describe is true or false. Once you get the hang of using the IF function, you will find it easier to us…

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now