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Redirected printer not installing on remote desktop

Posted on 2016-11-25
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Last Modified: 2016-11-25
We have a user who accesses Sage by dialling in to a Windows 2012 R2 server.

Previously we have had their Xerox Phaser 3320 home printer installed and they have been able to print locally whilst dialled in to the server via Remote Desktop.

Recently this stopped working.

The Printer was showing offline, and would not print.

Checked all relevant settings Local Resources on RD, Drivers installed on Server, Group Polict to allow redirected printers and all ok.

Tested from my laptop with another HP Printer we have and that works OK.

Removed all software and drivers for the users Xerox Printer and tried again, installing a printer on the server using a local port and installing the correct drivers, reconnecting but it still does not pull the printer through.

If I share the printer from the users machine it is listed in add a printer, but you get an error when trying to install.
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Question by:ryank85
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Mdlinnett earned 500 total points
ID: 41901465
First thing I'd try is as follows >

Clear the users print queue manually by stopping the print spooler service > go to C:\Windows\System32\Spool\printers > delete all files from there > restart print spooler service and try printing LOCALLY, outside of the RD Session.

Now do the same as above but on the Server.

Now get the user to login and try printing again.
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Author Comment

by:ryank85
ID: 41901644
This worked...Thanks for your help
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Author Closing Comment

by:ryank85
ID: 41901645
Solution worked
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Expert Comment

by:Mdlinnett
ID: 41901862
You're welcome, I'm glad it did the job!

I tend to put a simple batch file in place to run as a scheduled task once a day to just stop and start the spooler service.  That can be a good preventative step.
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