Redirected printer not installing on remote desktop
Posted on 2016-11-25
We have a user who accesses Sage by dialling in to a Windows 2012 R2 server.
Previously we have had their Xerox Phaser 3320 home printer installed and they have been able to print locally whilst dialled in to the server via Remote Desktop.
Recently this stopped working.
The Printer was showing offline, and would not print.
Checked all relevant settings Local Resources on RD, Drivers installed on Server, Group Polict to allow redirected printers and all ok.
Tested from my laptop with another HP Printer we have and that works OK.
Removed all software and drivers for the users Xerox Printer and tried again, installing a printer on the server using a local port and installing the correct drivers, reconnecting but it still does not pull the printer through.
If I share the printer from the users machine it is listed in add a printer, but you get an error when trying to install.