Solved

Redirected printer not installing on remote desktop

Posted on 2016-11-25
4
43 Views
Last Modified: 2016-11-25
We have a user who accesses Sage by dialling in to a Windows 2012 R2 server.

Previously we have had their Xerox Phaser 3320 home printer installed and they have been able to print locally whilst dialled in to the server via Remote Desktop.

Recently this stopped working.

The Printer was showing offline, and would not print.

Checked all relevant settings Local Resources on RD, Drivers installed on Server, Group Polict to allow redirected printers and all ok.

Tested from my laptop with another HP Printer we have and that works OK.

Removed all software and drivers for the users Xerox Printer and tried again, installing a printer on the server using a local port and installing the correct drivers, reconnecting but it still does not pull the printer through.

If I share the printer from the users machine it is listed in add a printer, but you get an error when trying to install.
0
Comment
Question by:ryank85
  • 2
  • 2
4 Comments
 
LVL 5

Accepted Solution

by:
Mdlinnett earned 500 total points
ID: 41901465
First thing I'd try is as follows >

Clear the users print queue manually by stopping the print spooler service > go to C:\Windows\System32\Spool\printers > delete all files from there > restart print spooler service and try printing LOCALLY, outside of the RD Session.

Now do the same as above but on the Server.

Now get the user to login and try printing again.
1
 

Author Comment

by:ryank85
ID: 41901644
This worked...Thanks for your help
0
 

Author Closing Comment

by:ryank85
ID: 41901645
Solution worked
0
 
LVL 5

Expert Comment

by:Mdlinnett
ID: 41901862
You're welcome, I'm glad it did the job!

I tend to put a simple batch file in place to run as a scheduled task once a day to just stop and start the spooler service.  That can be a good preventative step.
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
In this Micro Tutorial viewers will learn how to use Windows Server Backup to create full image of their system. Tutorial shows how to install Windows Server Backup Feature on Windows 2012R2 and how to configure scheduled Bare Metal Recovery backup.…
This tutorial will walk an individual through the process of configuring their Windows Server 2012 domain controller to synchronize its time with a trusted, external resource. Use Google, Bing, or other preferred search engine to locate trusted NTP …

919 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now