Link to home
Start Free TrialLog in
Avatar of Tech P
Tech PFlag for India

asked on

factory reset

factory reset of asus laptop by pressing f9 key , is not working
 it is locked
 how to enable and factory reset
Avatar of ☠ MASQ ☠
☠ MASQ ☠

Which OS?  If you upgraded the machine to Windows 10 then any. wim based recovery partition for an older operating system will have been permanently disabled as part of the process and you'll need to restore from either a user created backup,or manufacturer's recovery DVD/image.
ASKER CERTIFIED SOLUTION
Avatar of awawada
awawada

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Or if the disk was replaced at some time, you would also have no recovery partition. Or if the recovery partition was deleted or got corruptions.
Avatar of Tech P

ASKER

F9 not working , when i did online chat with asus , told locked and go to service center
 how service center can do , there should  be some way
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of Tech P

ASKER

every laptop , there is factory image by selecting a key , like f9
 how to unlock this
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
"every laptop , there is factory image"
That's not correct,  and where they are present and upgrades to Win10 have been  done these become disabled, or may even be removed.
check in disk management if the factory restore partition exists
you can make them visible also :
https://www.partitionwizard.com/partitionmanager/how-to-show-hidden-hard-disk-partition.html