Windows can not open Add Printer (0x000000c1)
Posted on 2016-11-27
Hi, I have been trying all kinds of solutions to add a Brother MFC-9330CDW printer to a laptop computer.
From the add printer Windows 7 Home interface I get the above error, installing from the DVD or downloaded original driver (several versions tried) the printer is recognized and the driver is installed (USB) but the printer icon shows only the scanner portion of the driver (which works). Network and Wifi installs end with the same problem.
I contacted Brother helpdesk, but they insist that the CD/downloaded driver must be corrupt.
Tried to install another printer, HP, with the same problem so it can't be a driver problem.
MSFixit for driver problems didn't solve the problem either. Spooler service works and is started, SFC is ok.
Windows printer troubleshooting finds no error, printer driver appears to be installed.
I've been on this for the last 3 days and need to find a solution quickly, the laptop holds a hotel management software which can't be reinstalled nor migrated, hence nuke and pave is out of the question.
Any help would be greatly appreciated