I'm helping a friend remotely. (I have no physical access).
Can get his computer to print.
He has Windows 10, 64-bit.
The printer is Brother MFC-240C
I get no specific error message. I just get "Error - Printing"
I indeed successfully updated the firmware on this printer, so I assume that it's connected fine. It shows up automatically in the printers list.
What should be my next troubleshooting step, please?
Screenshot of the error: