Solved

help with a printer in windows 10

Posted on 2016-11-27
6
77 Views
Last Modified: 2016-12-10
I'm helping a friend remotely. (I have no physical access).

Can get his computer to print.

He has Windows 10, 64-bit.

The printer is Brother MFC-240C

I get no specific error message. I just get "Error - Printing"

I indeed successfully updated the firmware on this printer, so I assume that it's connected fine. It shows up automatically in the printers list.

What should be my next troubleshooting step, please?

Greg

Screenshot of the error:

screenshot
System settings:

Screen-Shot-2016-11-27-at-4.29.00-PM.png
0
Comment
Question by:gregholl
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
6 Comments
 
LVL 19

Expert Comment

by:Montoya
ID: 41903355
some things to try:

Go to control panel printers... print a test page
did it print?

Go to printer control panel and print a setup page. What is the ip address?

Go to computer and go to cmd.. can you ping the printer's ip address?

Go to notepad and print to that printer? Any errors?

re-install printer driver

check paper, ink, trays etc...

that should keep you busy for a few minutes :)
0
 
LVL 1

Author Comment

by:gregholl
ID: 41903363
print a test page
    - did not print. it's still in the queue with the error as you see above

Go to printer control panel and print a setup page. What is the ip address?
    a) I can't print a setup page, as the printer won't print
    b) This is a USB printer do USB printers use an IP address?

Go to notepad and print to that printer? Any errors?
   - same problem as above

re-install printer driver
   - there is nothing to install or reinstall. The driver is automatically included with windows 10

check paper, ink, trays etc...
   - my friends assure me there is toner and paper
0
 
LVL 96

Accepted Solution

by:
Experienced Member earned 500 total points
ID: 41903365
First find the newest driver for the printer. Vendors are still updating for Windows 10.

Second, stop and start the print spooler.

Click Start.
Type Command .
Right-click “Command Prompt” and select “Run as administrator“.

Type net stop spooler then press “Enter“.
Type del %systemroot%\System32\spool\printers\* /Q then press “Enter“.
Type net start spooler then press “Enter“.
The print queue on your Windows should now be cleared.

Restart the computer.

Now go to Devices and Printers and remove the printer.  Click on any remaining printer or device to open Printer Server Manager.

Go to the Drivers Tab and remove the Brother Driver.

Now restart again and install the most up to date Brother Driver.
1
Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

 
LVL 19

Expert Comment

by:Montoya
ID: 41903369
Hmm.. there's always a driver to be replaced and checked, I would go to the website and get the full suite of Brother Drivers, as that usually gives you more information on the printer.

Unplug usb cord
plug into a different port on computer
 no?
replace cord and try
no?
unplug altogether and try to run the print report from the printer (not the computer). If that's not working, then there's something definitely messed up, like a paper jam, or printer bad.

Take out ink cart /toner and reinstall

short of that.. not sure
0
 
LVL 1

Author Closing Comment

by:gregholl
ID: 41903372
Thanks again, John!
0
 
LVL 96

Expert Comment

by:Experienced Member
ID: 41903373
You are most welcome and I was happy to help you resolve the printer issue.
1

Featured Post

Turn your laptop into a mobile console!

The CV211 Laptop USB Console Adapter provides a direct Laptop-to-Computer connection for fast and easy remote desktop access with no software to install.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Optimized for private cloud infrastructures and datacenters, Nano Server is minimalistic, yet super-efficient, OS for services such as Hyper-V and Hyper-V cluster. Learn how you can easily deploy Nano Server and unlock its power!
There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…
Suggested Courses
Course of the Month10 days, 23 hours left to enroll

628 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question