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Dear experts,<br />
<br />
What is the difference between ITSM and ITIL? Maybe I'm just trying to compare incomparable, but worth trying. <br />
Both consider ServiceDesk (HelpDesk + CMDB) and processes. I assume, that ServiceDesk should respect ITIL.<br />
<br />
I'm thinking about it, because we are an IT company (MPS) and we do IT outsourcing for SMB customers. SMB means up to 250 computers here in Czech republic. Our focus is on even smaller customers, 5 to 50 computers / users. <br />
<br />
We have ITIL compatible ServiceDesk and defined processes. Those processes are based on ITIL, but simplified. For example we don't care about &quot;capacity management&quot; or some processes are merged to one like &quot;change management&quot; and &quot;release and deployment management&quot;.<br />
<br />
We want to do the best for our customers, so I need to understand the context of ITIL and ITSM.<br />
<br />
Kind regards,<br />
Jarda
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Dear experts,

What is the difference between ITSM and ITIL? Maybe I'm just trying to compare incomparable, but worth trying. 
Both consider ServiceDesk (HelpDesk + CMDB) and processes. I assume, that ServiceDesk should respect ITIL.

I'm thinking about it, because we are an IT company (MPS) and we do IT outsourcing for SMB customers. SMB means up to 250 computers here in Czech republic. Our focus is on even smaller customers, 5 to 50 computers / users. 

We have ITIL compatible ServiceDesk and defined processes. Those processes are based on ITIL, but simplified. For example we don't care about "capacity management" or some processes are merged to one like "change management" and "release and deployment management".

We want to do the best for our customers, so I need to understand the context of ITIL and ITSM.

Kind regards,
Jarda

difference between ITSM and ITIL

IT Administration is the processes and best practices for programming and development, and incorporates methodologies for managing activities and projects. Common methodologies include waterfall, prototyping, iterative and incremental development, spiral development, rapid application development, extreme programming and various types of agile methodology. The life-cycle "model" is a more general term for a category of methodologies, and a software development "process" a more specific term to refer to a specific process chosen by a specific organization.

IT Administration

ITIL® is the Information Technology Infrastructure Library. It is a globally recognized framework and set of best practices developed for IT service management professionals. ITIL focuses on effective and efficient delivery of services within an organization to align with the business’ needs.