Solved

difference between ITSM and ITIL

Posted on 2016-11-27
2
8 Views
Last Modified: 2016-11-27
Dear experts,

What is the difference between ITSM and ITIL? Maybe I'm just trying to compare incomparable, but worth trying.
Both consider ServiceDesk (HelpDesk + CMDB) and processes. I assume, that ServiceDesk should respect ITIL.

I'm thinking about it, because we are an IT company (MPS) and we do IT outsourcing for SMB customers. SMB means up to 250 computers here in Czech republic. Our focus is on even smaller customers, 5 to 50 computers / users.

We have ITIL compatible ServiceDesk and defined processes. Those processes are based on ITIL, but simplified. For example we don't care about "capacity management" or some processes are merged to one like "change management" and "release and deployment management".

We want to do the best for our customers, so I need to understand the context of ITIL and ITSM.

Kind regards,
Jarda
0
Comment
Question by:JardaCZ
  • 2
2 Comments
 
LVL 7

Accepted Solution

by:
JardaCZ earned 0 total points
Comment Utility
I found the answer:
If you’re not sure whether you need ITSM or ITIL®, then I’m pretty sure you’re asking the wrong question. It’s not an “either/or” decision. IT service management (ITSM) is what you do to manage the services you deliver to your customers, even if you don’t actually use that term. ITIL is a best practice framework for ITSM, and you should think about adopting some ideas from ITIL to help you work more effectively.

Jarda
0
 
LVL 7

Author Closing Comment

by:JardaCZ
Comment Utility
I googled it.
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

Suggested Solutions

The purpose of this article is to identify concerns and considerations of changing or adopting e-mail policies to include the sending of confidential information. Most of the concerns in this article are centered about the human aspect of e-mail …
This is a based on my experience in IT role and also my role before that, a builder. These 1st contact rules have helped me and more importantly help past, present and hopefully future client/people I get to work/assist. Via Telephone: 1.      Answ…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now