Solved

difference between ITSM and ITIL

Posted on 2016-11-27
2
55 Views
Last Modified: 2016-11-27
Dear experts,

What is the difference between ITSM and ITIL? Maybe I'm just trying to compare incomparable, but worth trying.
Both consider ServiceDesk (HelpDesk + CMDB) and processes. I assume, that ServiceDesk should respect ITIL.

I'm thinking about it, because we are an IT company (MPS) and we do IT outsourcing for SMB customers. SMB means up to 250 computers here in Czech republic. Our focus is on even smaller customers, 5 to 50 computers / users.

We have ITIL compatible ServiceDesk and defined processes. Those processes are based on ITIL, but simplified. For example we don't care about "capacity management" or some processes are merged to one like "change management" and "release and deployment management".

We want to do the best for our customers, so I need to understand the context of ITIL and ITSM.

Kind regards,
Jarda
0
Comment
Question by:Jaroslav Latal
  • 2
2 Comments
 
LVL 7

Accepted Solution

by:
Jaroslav Latal earned 0 total points
ID: 41903546
I found the answer:
If you’re not sure whether you need ITSM or ITIL®, then I’m pretty sure you’re asking the wrong question. It’s not an “either/or” decision. IT service management (ITSM) is what you do to manage the services you deliver to your customers, even if you don’t actually use that term. ITIL is a best practice framework for ITSM, and you should think about adopting some ideas from ITIL to help you work more effectively.

Jarda
0
 
LVL 7

Author Closing Comment

by:Jaroslav Latal
ID: 41903547
I googled it.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

IT certifications are a concrete representation of continual learning on the part of the candidate.  Continual learning is necessary for the long term success of an IT professional, but are IT certifications the right path for you?
Read about why it is more lucrative for an IT company to participate in government projects.
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

827 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question