Can't log in Windows 10 Pro

Posted on 2016-11-29
Medium Priority
Last Modified: 2016-11-29
For some strange reason we cannot log in into our computer (a Windows 10 Pro notebook).  We have tried using a different keyboard, the notebook keyboard and the Windows screen keyboard (of ease access), however non work.

We also try to log in as administrator and get message "This computer is in use and has been locked. Only or an administrator can unlock this computer."

We are sure the password is correct.  We have it saved in written form and compared it to the login screen field (the small eye next to the password) and checks out.

Note, we are using a screensaver that came in Windows 10 that is changed automatically within days; we don't know the name but the screen says "sway" (see pix below):

Screensaver Windows 10 sway
What's going on?
Question by:rayluvs
  • 2

Accepted Solution

rayluvs earned 0 total points
ID: 41905903

Just logged in with with our hotmail account and all ok.

Also found other tips (didn't work but maybe a member may find helpful)

      • Use in-screen keyboard
      • Disconnect from Wi-Fi (bottom right screen)
      • Disconnect & connect Wi-Fi
      • Literally turn off router
      • Also turn off & on router
      • Cold boot restart (last thing to try you will lose work)

Author Closing Comment

ID: 41905905
Found solution.

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