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Cannot change Windows 10 user account password, message 'The system is not authoritative for specified...'

Posted on 2016-11-29
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Last Modified: 2017-01-17
We had our computer locked for some strange reaon and no way to log back in.  We found that entering the login with a hotmail account gave us access.  However, we wanted to change the password of said user, and couldn't.  Gave the message "The system is not authoritative for specified..." (see pix below)

nopasswd
Please advice changing the password for the problem user.
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Question by:rayluvs
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LVL 7

Expert Comment

by:Raghav
ID: 41906065
Do you have an Administrator account? What happens when you try to login as an admin and then changing the user password?

--Raghav.
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Author Comment

by:rayluvs
ID: 41906095
You mean try changing the password logged in as administrator?
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Expert Comment

by:Raghav
ID: 41906102
Yes Correct.

--Raghav.
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Author Comment

by:rayluvs
ID: 41906110
Ok will do.
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Author Comment

by:rayluvs
ID: 41906253
Logged in as administrator tried to change the password of said user and still message persist and cannot change password.

Note:
  • The user we want to change the password for some reason cannot log with its user local account.
  • The password said user always used for some reason is not recognize.
  • The only way we got the user to log in into the computer was with his Microsoft Account (a hotmail email account).
  • At this point the user is working fin with no problem.

What we want:
  • To have the user log in with his computer local account again, not his MS account.
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LVL 7

Expert Comment

by:Raghav
ID: 41907166
Please try changing the password  using command line Interface.

1. Open cmd with "Run as Administrator" privileges
2. run following command -

net user username /Passwordchg:yes

replace username with the real user name of yours.

Let me know what happens.

Also please see if you have check marked  "User can not change password' option and "Account is disabled" option  under User account General Properties. If yes, un-check them.

--Raghav.
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Author Comment

by:rayluvs
ID: 41907233
Yes, sound perfect!!! Will try!!!
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Author Comment

by:rayluvs
ID: 41907447
same problem (we don't see the "change password" when we CTRL-ALT-DELETE with the user name
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LVL 7

Expert Comment

by:Raghav
ID: 41907459
Are you able to add another local user?

--Raghav
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Author Comment

by:rayluvs
ID: 41907464
Yes and also log in as another user account.
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Author Comment

by:rayluvs
ID: 41907466
Question, we are trying to change the password thru Computer Management, should we do this thru another area, not in the apps?
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LVL 7

Expert Comment

by:Raghav
ID: 41907549
Did you try changing the password using command line? What happens when you do that?

Also can you share a screenshot of the user properties? what they look like? is it a standard user or a member of admin group?

--Raghav.
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Accepted Solution

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Raghav earned 500 total points
ID: 41907573
A small reading would help as well -

http://www.tenforums.com/tutorials/5239-password-user-account-change-windows-10-a.html#option1

Good luck with that.

--Raghav.
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Author Comment

by:rayluvs
ID: 41907629
Yes, thanx! Solved!
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Author Comment

by:rayluvs
ID: 41907635
Actually, and for the sake of members that may face the same problem, this is waht we did in detail:

  • Settings >> Accounts >> sign with a Microsoft Account
  • the system logs you out and then log on with MS account.
  • Settings >> Accounts >> sign with a Local Account
  • change password (or create one)
  • the system logs you out and then log on with Local account.
  • Done
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Expert Comment

by:Raghav
ID: 41907637
I am glad that your issue is fixed. :-)

--Raghav.
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