Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Blank messages in outbox outlook 2016 appearing

Posted on 2016-11-29
8
Medium Priority
?
1,530 Views
Last Modified: 2016-12-01
Hi

I have a user who has random, completely blank email messages appearing in outlook outbox.

We cant see any pattern, just every now and again. several times a day.

Thanks Terry
0
Comment
Question by:terrybuck9
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 98

Expert Comment

by:John Hurst
ID: 41906618
Is this Exchange?

Try two things:

1. A new Outlook Profile. Close Outlook, go to Control Panel Mail, Delete the Outlook Profile (deletes the Account). Restart, remake the Outlook Profile and test.

2. Make a new, test Windows User Profile (Account). Log into the new Windows Account, set up Outlook and test.
0
 
LVL 15

Accepted Solution

by:
Edwin Hoffer earned 1000 total points
ID: 41906800
Dear user
Usually, it's the spam or virus emails that are causing stripped by a zealous anti-virus or anti-spam software.
To avoid them, simply configure your anti-virus software to a less severe email scanning level.
Other than this you can also refer to the following link on Microsoft community discussing similar threat as below:

http://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_other/sent-emails-showing-up-blank-in-the-outbox-after/ab93fbe5-51ab-4a0f-bc56-68a01fe39dfc

As it is suggested in one of the comments that may be due to  Outlook profile corruption then you can try to reconstruct a new Outlook profile, by the suggested method in the link.

Thanks & Regards
Edwin Hoffer
1
 

Author Comment

by:terrybuck9
ID: 41908745
Hi

Tried all that but no help.  i have a second user now.

Here is an example.  This user it is every time they send an email.

We are using Office 365

Thanks Terry
Screen-Shot-2016-12-01-at-14.09.19.png
0
Fill in the form and get your FREE NFR key NOW!

Veeam® is happy to provide a FREE NFR server license to certified engineers, trainers, and bloggers.  It allows for the non‑production use of Veeam Agent for Microsoft Windows. This license is valid for five workstations and two servers.

 
LVL 98

Expert Comment

by:John Hurst
ID: 41908753
Try a different computer to see if the problem computer has something wrong with the Operating System, OR, if the email itself is a problem.
0
 

Author Comment

by:terrybuck9
ID: 41908758
Hi

I have the problem on 2 different users and 2 different computers.

We had an update for our Vipre anti-virus just before this starts happening.  We are just testing both in safe mode.

Thanks Terry
0
 
LVL 98

Assisted Solution

by:John Hurst
John Hurst earned 1000 total points
ID: 41908762
It may be the AV you use blocking the email. Try disabling or uninstalling the AV on one computer to test.

Also look in the Email settings for Vipre.
0
 

Author Comment

by:terrybuck9
ID: 41908891
Hi

Vipre have acknowledged that this is a problem with the latest release, and are currently working on a fix.

thanks you both for you help.

Terry
0
 
LVL 98

Expert Comment

by:John Hurst
ID: 41908902
You are very welcome and I was happy to work with you.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Mailbox Overload?
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question