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Blank messages in outbox outlook 2016 appearing

Posted on 2016-11-29
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Last Modified: 2016-12-01
Hi

I have a user who has random, completely blank email messages appearing in outlook outbox.

We cant see any pattern, just every now and again. several times a day.

Thanks Terry
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Question by:terrybuck9
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Expert Comment

by:John Hurst
ID: 41906618
Is this Exchange?

Try two things:

1. A new Outlook Profile. Close Outlook, go to Control Panel Mail, Delete the Outlook Profile (deletes the Account). Restart, remake the Outlook Profile and test.

2. Make a new, test Windows User Profile (Account). Log into the new Windows Account, set up Outlook and test.
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Accepted Solution

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Edwin Hoffer earned 1000 total points
ID: 41906800
Dear user
Usually, it's the spam or virus emails that are causing stripped by a zealous anti-virus or anti-spam software.
To avoid them, simply configure your anti-virus software to a less severe email scanning level.
Other than this you can also refer to the following link on Microsoft community discussing similar threat as below:

http://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_other/sent-emails-showing-up-blank-in-the-outbox-after/ab93fbe5-51ab-4a0f-bc56-68a01fe39dfc

As it is suggested in one of the comments that may be due to  Outlook profile corruption then you can try to reconstruct a new Outlook profile, by the suggested method in the link.

Thanks & Regards
Edwin Hoffer
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Author Comment

by:terrybuck9
ID: 41908745
Hi

Tried all that but no help.  i have a second user now.

Here is an example.  This user it is every time they send an email.

We are using Office 365

Thanks Terry
Screen-Shot-2016-12-01-at-14.09.19.png
0
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With Veeam Explorer for Microsoft Exchange you can choose the Exchange Servers and restore points you’re interested in, and Veeam Explorer will present the contents of those mailbox stores for browsing, searching and exporting.

 
LVL 100

Expert Comment

by:John Hurst
ID: 41908753
Try a different computer to see if the problem computer has something wrong with the Operating System, OR, if the email itself is a problem.
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Author Comment

by:terrybuck9
ID: 41908758
Hi

I have the problem on 2 different users and 2 different computers.

We had an update for our Vipre anti-virus just before this starts happening.  We are just testing both in safe mode.

Thanks Terry
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LVL 100

Assisted Solution

by:John Hurst
John Hurst earned 1000 total points
ID: 41908762
It may be the AV you use blocking the email. Try disabling or uninstalling the AV on one computer to test.

Also look in the Email settings for Vipre.
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Author Comment

by:terrybuck9
ID: 41908891
Hi

Vipre have acknowledged that this is a problem with the latest release, and are currently working on a fix.

thanks you both for you help.

Terry
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LVL 100

Expert Comment

by:John Hurst
ID: 41908902
You are very welcome and I was happy to work with you.
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