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terrybuck9

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Blank messages in outbox outlook 2016 appearing

Hi

I have a user who has random, completely blank email messages appearing in outlook outbox.

We cant see any pattern, just every now and again. several times a day.

Thanks Terry
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John
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Is this Exchange?

Try two things:

1. A new Outlook Profile. Close Outlook, go to Control Panel Mail, Delete the Outlook Profile (deletes the Account). Restart, remake the Outlook Profile and test.

2. Make a new, test Windows User Profile (Account). Log into the new Windows Account, set up Outlook and test.
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Edwin Hoffer
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terrybuck9

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Hi

Tried all that but no help.  i have a second user now.

Here is an example.  This user it is every time they send an email.

We are using Office 365

Thanks Terry
Screen-Shot-2016-12-01-at-14.09.19.png
Try a different computer to see if the problem computer has something wrong with the Operating System, OR, if the email itself is a problem.
Hi

I have the problem on 2 different users and 2 different computers.

We had an update for our Vipre anti-virus just before this starts happening.  We are just testing both in safe mode.

Thanks Terry
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Hi

Vipre have acknowledged that this is a problem with the latest release, and are currently working on a fix.

thanks you both for you help.

Terry
You are very welcome and I was happy to work with you.