Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Blank messages in outbox outlook 2016 appearing

Posted on 2016-11-29
8
149 Views
Last Modified: 2016-12-01
Hi

I have a user who has random, completely blank email messages appearing in outlook outbox.

We cant see any pattern, just every now and again. several times a day.

Thanks Terry
0
Comment
Question by:terrybuck9
  • 4
  • 3
8 Comments
 
LVL 93

Expert Comment

by:John Hurst
ID: 41906618
Is this Exchange?

Try two things:

1. A new Outlook Profile. Close Outlook, go to Control Panel Mail, Delete the Outlook Profile (deletes the Account). Restart, remake the Outlook Profile and test.

2. Make a new, test Windows User Profile (Account). Log into the new Windows Account, set up Outlook and test.
0
 
LVL 14

Accepted Solution

by:
Edwin Hoffer earned 250 total points
ID: 41906800
Dear user
Usually, it's the spam or virus emails that are causing stripped by a zealous anti-virus or anti-spam software.
To avoid them, simply configure your anti-virus software to a less severe email scanning level.
Other than this you can also refer to the following link on Microsoft community discussing similar threat as below:

http://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_other/sent-emails-showing-up-blank-in-the-outbox-after/ab93fbe5-51ab-4a0f-bc56-68a01fe39dfc

As it is suggested in one of the comments that may be due to  Outlook profile corruption then you can try to reconstruct a new Outlook profile, by the suggested method in the link.

Thanks & Regards
Edwin Hoffer
1
 

Author Comment

by:terrybuck9
ID: 41908745
Hi

Tried all that but no help.  i have a second user now.

Here is an example.  This user it is every time they send an email.

We are using Office 365

Thanks Terry
Screen-Shot-2016-12-01-at-14.09.19.png
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 
LVL 93

Expert Comment

by:John Hurst
ID: 41908753
Try a different computer to see if the problem computer has something wrong with the Operating System, OR, if the email itself is a problem.
0
 

Author Comment

by:terrybuck9
ID: 41908758
Hi

I have the problem on 2 different users and 2 different computers.

We had an update for our Vipre anti-virus just before this starts happening.  We are just testing both in safe mode.

Thanks Terry
0
 
LVL 93

Assisted Solution

by:John Hurst
John Hurst earned 250 total points
ID: 41908762
It may be the AV you use blocking the email. Try disabling or uninstalling the AV on one computer to test.

Also look in the Email settings for Vipre.
0
 

Author Comment

by:terrybuck9
ID: 41908891
Hi

Vipre have acknowledged that this is a problem with the latest release, and are currently working on a fix.

thanks you both for you help.

Terry
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41908902
You are very welcome and I was happy to work with you.
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

789 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question