Blank messages in outbox outlook 2016 appearing

Posted on 2016-11-29
Last Modified: 2016-12-01

I have a user who has random, completely blank email messages appearing in outlook outbox.

We cant see any pattern, just every now and again. several times a day.

Thanks Terry
Question by:terrybuck9
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
LVL 94

Expert Comment

by:John Hurst
ID: 41906618
Is this Exchange?

Try two things:

1. A new Outlook Profile. Close Outlook, go to Control Panel Mail, Delete the Outlook Profile (deletes the Account). Restart, remake the Outlook Profile and test.

2. Make a new, test Windows User Profile (Account). Log into the new Windows Account, set up Outlook and test.
LVL 14

Accepted Solution

Edwin Hoffer earned 250 total points
ID: 41906800
Dear user
Usually, it's the spam or virus emails that are causing stripped by a zealous anti-virus or anti-spam software.
To avoid them, simply configure your anti-virus software to a less severe email scanning level.
Other than this you can also refer to the following link on Microsoft community discussing similar threat as below:

As it is suggested in one of the comments that may be due to  Outlook profile corruption then you can try to reconstruct a new Outlook profile, by the suggested method in the link.

Thanks & Regards
Edwin Hoffer

Author Comment

ID: 41908745

Tried all that but no help.  i have a second user now.

Here is an example.  This user it is every time they send an email.

We are using Office 365

Thanks Terry
Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

LVL 94

Expert Comment

by:John Hurst
ID: 41908753
Try a different computer to see if the problem computer has something wrong with the Operating System, OR, if the email itself is a problem.

Author Comment

ID: 41908758

I have the problem on 2 different users and 2 different computers.

We had an update for our Vipre anti-virus just before this starts happening.  We are just testing both in safe mode.

Thanks Terry
LVL 94

Assisted Solution

by:John Hurst
John Hurst earned 250 total points
ID: 41908762
It may be the AV you use blocking the email. Try disabling or uninstalling the AV on one computer to test.

Also look in the Email settings for Vipre.

Author Comment

ID: 41908891

Vipre have acknowledged that this is a problem with the latest release, and are currently working on a fix.

thanks you both for you help.

LVL 94

Expert Comment

by:John Hurst
ID: 41908902
You are very welcome and I was happy to work with you.

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Hybrid Exchange dual mailbox issue 3 55
outlook error send and receive 15 94
Windows Live Mail to Outlook 2010 Windows 10 6 49
Outlook contact memory 2 18
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit If you want to manage em…

735 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question