Internet halts in one PC while other devices navigating with no problems

jana
jana used Ask the Experts™
on
Hi,

We have a Windows 10 computer that sometime halts for minute or so, other time downloads images from the visiting site slow while other doesn't download associated web pages images at all (yet one can navigate).  We have kept an eye on the behavior and when it does occur we go to another computer or device (mobile) and they have no problem even in the same page the problem computer is at.

So we concluded something is wrong with this particular computer.

Please advice on how to go about troubleshoot this problem and get it fixed.

Thanx in advance.
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Lance HietpasSystems Administrator

Commented:
I would start by backing up and re imaging it in the interest of saving your self some time.
Distinguished Expert 2018

Commented:
What is different about that computer versus the others? Could be an issue like system corruption or a problem with the antivirus software. What AV is it running?

Author

Commented:
answer to your questions:

What is different about that computer versus the others?
- If by "different" you mean performance, the answer is as stated in the question; randomly halts and slow in.  the others show no problem.

Could be an issue like system corruption or a problem with the antivirus software. What AV is it running?
- Comodo antivirus
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Distinguished Expert 2018

Commented:
When I asked difference, I meant in terms of the system itself.... configuration, software, operating system, some other piece in how it's set up. Maybe even recent updates.

Could you try disabling or even removing Comodo from just that one system and seeing what happens?
William FulksSystems Analyst & Webmaster

Commented:
This may be a long shot, but if it seems to be hanging up on images you may want to check your video card drivers. Could be some kind of issue there. In fact, it never hurts to check Windows Update and make sure everything is up to date on your system.

Author

Commented:
Disabling or even removing Comodo and then use it normally? Id we do that then we will have no protection, maybe will try as last resort unless there is way to rid the comodo for a while and have some sort of protection meanwhile (testing would be roughly using the computer for 1 2 hours because the problem does happen every 15 ot 40 min).

This computer was reinstall all apps around a month ago including latest drivers.

Beside uninstalling the comodo and drivers, any other suggestion we should consider?
Distinguished Expert 2018

Commented:
Which browsers have you tried? Did you attempt running them in safe mode?

Have you tried running the computer in sage mode with networking and tried browsing?

You could also try another NIC card... check for strange processes...

Why was the computer reloaded? Could be some of the same issues persisting.

Author

Commented:
answers:

Which browsers have you tried? Did you attempt running them in safe mode?
- we use chrome and internet explore (haven't will do)

Have you tried running the computer in sage mode with networking and tried browsing?
- no (will do)

You could also try another NIC card... check for strange processes...
- it's a notebook

Why was the computer reloaded? Could be some of the same issues persisting.
- bad disk
- don't think so because it was a clean install new drivers.



What else should be tried?
Commented:
After a long process of installing other internet browser, disabling and uninstalling firewalls/antivirus/etc. and reinstalling them, running the PC in safe mode, still problem persist.  

So this pointed to maybe the network adapter card.

SOLVED:


The NIC was misconfigured.  Ran "Diagnose" and windows found problem with the network card configurations.  

For future member maybe with similar problems, this is how we fixed it:

- went into control panel
- then network and internet >> network sharing
- clicked on change adapter setting
- right-click on network adaptar
- clicked on diagnose

The process detected bad configuration, fixed it and requested restart

Re-Started computer and done.

Author

Commented:
Selected our entry since it solved the problem.

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