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Reinstall Mac OSx

Posted on 2016-12-01
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Last Modified: 2016-12-06
Hi,

This is my first time using an Apple. A friend of mine asks me to wipe her Apple Macbook Pro (her daughter's), when I use (option and power) to reinstall iOS, it asks me the Apple ID. But the new Apple ID does not work.

When I try to enter Internet Recovery Mode, it does not show the "globe" screen as this link suggests http://www.idownloadblog.com/2016/02/25/how-to-start-up-your-mac-in-internet-recovery-mode/

It goes directly to the language selection screen.  Any ideas?  thx
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Question by:mcrmg
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13 Comments
 
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Expert Comment

by:Tyler Brooks
ID: 41908918
How old is the Macbook?

Also, what happens when you select the language and proceed from there?
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Author Comment

by:mcrmg
ID: 41908925
After selecting a language, it takes me to the OX utilities page with Time Machine, Reinstall OSx,,,,
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Author Comment

by:mcrmg
ID: 41908927
btw, just texted her regarding the age of the laptop...
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LVL 9

Expert Comment

by:Tyler Brooks
ID: 41908932
I'm assuming when you go to reinstall osx from that menu it asks you for the apple id as well?
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Author Comment

by:mcrmg
ID: 41908934
yes........the laptop is about 5 years
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LVL 9

Expert Comment

by:Tyler Brooks
ID: 41908959
Based on the fact that the device is from 2011 it's possible that it doesn't natively support internet recovery, in that article you linked it further down it has information regarding this. You may need to install a firmware update to allow for this to work. That being said I would go here and attempt to sign in with the apple id they provided you to ensure that it works. Mostly because I have dozens of times come across users who are 100% certain their log in information is correct only to find out after hours of troubleshooting that they have the wrong password.

I also noticed that you said the "new apple id" won't work, if you've created a new id for the process it generally wouldn't work as you would need to use the id that is associated with the macbook in question.
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Author Comment

by:mcrmg
ID: 41908967
I think that's the problem. I need her daughter's Apple ID to do the reinstall.  Do you think if I asked her daughter to remove device after logging in would work?  thanks
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LVL 9

Expert Comment

by:Tyler Brooks
ID: 41908985
The way I understand it, once you've completed the restore if someone else signs into the system using their apple id when you perform the initial setup it should now be associated with their ID.
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Author Comment

by:mcrmg
ID: 41908989
I see, so, it is better to do the reinstall when her daughter is there...
0
 
LVL 9

Expert Comment

by:Tyler Brooks
ID: 41909002
Unless she is prepared to give you her ID, then it would be yes. You could still try to update the firmware in the device as described in the linked article to see if you can get internet recovery working but that may be a bit of a project that would have no guarantee of success.
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Author Comment

by:mcrmg
ID: 41909014
I am going to try firmware update.  I have erased the hdd already, how can I do the update?  thanks (I have downloaded to a usb drive)
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Accepted Solution

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Tyler Brooks earned 500 total points
ID: 41909038
This is where I start to get frustrated working on Mac's.... It's not possible to install the firmware without having access to os/x as their firmware updater runs on top of the OS. You can attempt to create a bootable osx flash drive (instructions here) though you'll need to find a .dmg with the install files. If you can get it to boot from the flash drive you may be able to update the firmware from there.
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Author Closing Comment

by:mcrmg
ID: 41909047
thank you very much
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