Solved

Reinstall Mac OSx

Posted on 2016-12-01
13
42 Views
Last Modified: 2016-12-06
Hi,

This is my first time using an Apple. A friend of mine asks me to wipe her Apple Macbook Pro (her daughter's), when I use (option and power) to reinstall iOS, it asks me the Apple ID. But the new Apple ID does not work.

When I try to enter Internet Recovery Mode, it does not show the "globe" screen as this link suggests http://www.idownloadblog.com/2016/02/25/how-to-start-up-your-mac-in-internet-recovery-mode/

It goes directly to the language selection screen.  Any ideas?  thx
0
Comment
Question by:mcrmg
  • 7
  • 6
13 Comments
 
LVL 8

Expert Comment

by:Tyler Brooks
ID: 41908918
How old is the Macbook?

Also, what happens when you select the language and proceed from there?
0
 

Author Comment

by:mcrmg
ID: 41908925
After selecting a language, it takes me to the OX utilities page with Time Machine, Reinstall OSx,,,,
0
 

Author Comment

by:mcrmg
ID: 41908927
btw, just texted her regarding the age of the laptop...
0
 
LVL 8

Expert Comment

by:Tyler Brooks
ID: 41908932
I'm assuming when you go to reinstall osx from that menu it asks you for the apple id as well?
0
 

Author Comment

by:mcrmg
ID: 41908934
yes........the laptop is about 5 years
0
 
LVL 8

Expert Comment

by:Tyler Brooks
ID: 41908959
Based on the fact that the device is from 2011 it's possible that it doesn't natively support internet recovery, in that article you linked it further down it has information regarding this. You may need to install a firmware update to allow for this to work. That being said I would go here and attempt to sign in with the apple id they provided you to ensure that it works. Mostly because I have dozens of times come across users who are 100% certain their log in information is correct only to find out after hours of troubleshooting that they have the wrong password.

I also noticed that you said the "new apple id" won't work, if you've created a new id for the process it generally wouldn't work as you would need to use the id that is associated with the macbook in question.
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 

Author Comment

by:mcrmg
ID: 41908967
I think that's the problem. I need her daughter's Apple ID to do the reinstall.  Do you think if I asked her daughter to remove device after logging in would work?  thanks
0
 
LVL 8

Expert Comment

by:Tyler Brooks
ID: 41908985
The way I understand it, once you've completed the restore if someone else signs into the system using their apple id when you perform the initial setup it should now be associated with their ID.
0
 

Author Comment

by:mcrmg
ID: 41908989
I see, so, it is better to do the reinstall when her daughter is there...
0
 
LVL 8

Expert Comment

by:Tyler Brooks
ID: 41909002
Unless she is prepared to give you her ID, then it would be yes. You could still try to update the firmware in the device as described in the linked article to see if you can get internet recovery working but that may be a bit of a project that would have no guarantee of success.
0
 

Author Comment

by:mcrmg
ID: 41909014
I am going to try firmware update.  I have erased the hdd already, how can I do the update?  thanks (I have downloaded to a usb drive)
0
 
LVL 8

Accepted Solution

by:
Tyler Brooks earned 500 total points
ID: 41909038
This is where I start to get frustrated working on Mac's.... It's not possible to install the firmware without having access to os/x as their firmware updater runs on top of the OS. You can attempt to create a bootable osx flash drive (instructions here) though you'll need to find a .dmg with the install files. If you can get it to boot from the flash drive you may be able to update the firmware from there.
1
 

Author Closing Comment

by:mcrmg
ID: 41909047
thank you very much
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Create a default user profile for Mac OS X 10.7/10.8 Create a user account on OS X that will be a template for every other user of that computer. I usually call it “profile” and make it an administrator account for the time being. 1. Install a…
Set up iPhone and iPad email signatures to always send in high-quality HTML with this step-by step guide.
Hi friends,  in this video  I'll show you how new windows 10 user can learn the using of windows 10. Thank you.
Learn how to create flexible layouts using relative units in CSS.  New relative units added in CSS3 include vw(viewports width), vh(viewports height), vmin(minimum of viewports height and width), and vmax (maximum of viewports height and width).

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now