Reinstall Mac OSx

Hi,

This is my first time using an Apple. A friend of mine asks me to wipe her Apple Macbook Pro (her daughter's), when I use (option and power) to reinstall iOS, it asks me the Apple ID. But the new Apple ID does not work.

When I try to enter Internet Recovery Mode, it does not show the "globe" screen as this link suggests http://www.idownloadblog.com/2016/02/25/how-to-start-up-your-mac-in-internet-recovery-mode/

It goes directly to the language selection screen.  Any ideas?  thx
mcrmgAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Tyler BrooksNetwork and Security ConsultantCommented:
How old is the Macbook?

Also, what happens when you select the language and proceed from there?
0
mcrmgAuthor Commented:
After selecting a language, it takes me to the OX utilities page with Time Machine, Reinstall OSx,,,,
0
mcrmgAuthor Commented:
btw, just texted her regarding the age of the laptop...
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

Tyler BrooksNetwork and Security ConsultantCommented:
I'm assuming when you go to reinstall osx from that menu it asks you for the apple id as well?
0
mcrmgAuthor Commented:
yes........the laptop is about 5 years
0
Tyler BrooksNetwork and Security ConsultantCommented:
Based on the fact that the device is from 2011 it's possible that it doesn't natively support internet recovery, in that article you linked it further down it has information regarding this. You may need to install a firmware update to allow for this to work. That being said I would go here and attempt to sign in with the apple id they provided you to ensure that it works. Mostly because I have dozens of times come across users who are 100% certain their log in information is correct only to find out after hours of troubleshooting that they have the wrong password.

I also noticed that you said the "new apple id" won't work, if you've created a new id for the process it generally wouldn't work as you would need to use the id that is associated with the macbook in question.
0
mcrmgAuthor Commented:
I think that's the problem. I need her daughter's Apple ID to do the reinstall.  Do you think if I asked her daughter to remove device after logging in would work?  thanks
0
Tyler BrooksNetwork and Security ConsultantCommented:
The way I understand it, once you've completed the restore if someone else signs into the system using their apple id when you perform the initial setup it should now be associated with their ID.
0
mcrmgAuthor Commented:
I see, so, it is better to do the reinstall when her daughter is there...
0
Tyler BrooksNetwork and Security ConsultantCommented:
Unless she is prepared to give you her ID, then it would be yes. You could still try to update the firmware in the device as described in the linked article to see if you can get internet recovery working but that may be a bit of a project that would have no guarantee of success.
0
mcrmgAuthor Commented:
I am going to try firmware update.  I have erased the hdd already, how can I do the update?  thanks (I have downloaded to a usb drive)
0
Tyler BrooksNetwork and Security ConsultantCommented:
This is where I start to get frustrated working on Mac's.... It's not possible to install the firmware without having access to os/x as their firmware updater runs on top of the OS. You can attempt to create a bootable osx flash drive (instructions here) though you'll need to find a .dmg with the install files. If you can get it to boot from the flash drive you may be able to update the firmware from there.
1

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
mcrmgAuthor Commented:
thank you very much
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Apple OS

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.