Outlook 2016 - Pull mail from my provider's junk mail folder
Outlook 2016/Win 10:
Hi,
I have my outlook set up to pull email from my Time Warner (Spectrum) nyc.rr.com account. Recently, the Spectrum email incorrectly marked a legitimate msg (from my manager at my client) as junk mail. It never got pulled into outlook; consequently, I missed it until I happened to check my nyc.rr webmail, which i rarely do.
Is there a setting in Outook that would pull junk mail from my provider's webmail into the Outlook Junk E-mail folder?
PS- I am working with Outlook, not Outlook Express.
Thanks,
Steve
Hi,
I have my outlook set up to pull email from my Time Warner (Spectrum) nyc.rr.com account. Recently, the Spectrum email incorrectly marked a legitimate msg (from my manager at my client) as junk mail. It never got pulled into outlook; consequently, I missed it until I happened to check my nyc.rr webmail, which i rarely do.
Is there a setting in Outook that would pull junk mail from my provider's webmail into the Outlook Junk E-mail folder?
PS- I am working with Outlook, not Outlook Express.
Thanks,
Steve
ASKER
@John,
Are you saying i should do the above in Outlook? Or in my nyc.rr.com email client? Thanks.
Are you saying i should do the above in Outlook? Or in my nyc.rr.com email client? Thanks.
In Outlook.
If your web client also has a whitelist, you can (should) use that if the mail is also landing in Webmail junk.
If your web client also has a whitelist, you can (should) use that if the mail is also landing in Webmail junk.
ASKER
The problem is happening before the mail gets to Outlooks....Webmail trapped it. I'll try to add to Webmail whitelist now.
Btw, do you recall where (in outlook) I had configured the settings to pull mail from Webmail? I'm hoping I'll find something that might pull tings in from Junk Mail.
Thanks.
Btw, do you recall where (in outlook) I had configured the settings to pull mail from Webmail? I'm hoping I'll find something that might pull tings in from Junk Mail.
Thanks.
ASKER
Update:
I added my client's domain, experts-exchange.com (just in case) and email-winzip.com (b/c a couple of emails from them were flagged as junk.)
Perhaps, the lesson here is to check my Junk mail folder in Webmail daily... :)
Thanks!
I added my client's domain, experts-exchange.com (just in case) and email-winzip.com (b/c a couple of emails from them were flagged as junk.)
Perhaps, the lesson here is to check my Junk mail folder in Webmail daily... :)
Thanks!
ASKER CERTIFIED SOLUTION
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Yes - I check that folder regularly.
ASKER
John, thank you for your prompt response, as always.
Have a good weekend.
Have a good weekend.
You are very welcome and I am always happy to help.
You can set the Junk Mail Options (type Junk in Tell me what you want), go to the Options and add the address to the Safe Senders lists.