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IE 11 crashes with BEX

For the past couple of months, IE11 on a Windows 7 Professional SP-1 platform has crashed occasionally. I've tried modifying the Advanced System Properties, by excluding Iexplore.exe from Data Execution Prevention, but it didn't resolve the issue. Here are the details of the error report:

Problem signature:
Problem Event Name:      BEX
Application Name:      iexplore.exe
Application Version:      11.0.9600.16428
Application Timestamp:      525b664c
Fault Module Name:      MSVCR90.dll
Fault Module Version:      9.0.30729.6161
Fault Module Timestamp:      4dace5b9
Exception Offset:      0006ccd5
Exception Code:      c0000417
Exception Data:      00000000
OS Version:      6.1.7601.2.1.0.256.48
Locale ID:      1033
Additional Information 1:      4212
Additional Information 2:      4212a5dc43cbfe1317f8df6ade0385c5
Additional Information 3:      ae1a
Additional Information 4:      ae1ad747d9b1d4ce19a872c3242238e8

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John

Go to IE, Tools, Internet Options, Advanced and do a full Reset. This removes all saved items including passwords.

Exit but do not restart (it tells you should).

Go to Control Panel, Programs and Features, Windows Features. Remove (uncheck) IE. Close out and now restart.

Go back to Control Panel, Programs and Features, Windows Features, and Add back IE. Close out and restart again. You must restart.

Now test and see if it is working properly.

ddantes

ASKER

Thank you John. I may need a few days before posting back, because the problem is intermittent.

John

The BEX crash does not occur all the time. I have seen it before. But my steps above fix it (or lengthens out the interval between errors). So please let us know.

ddantes

ASKER

I will definitely post back. However, I'd like to be as confident as reasonably possible about the outcome, before publishing.

John

That error is not 100% unavoidable in Windows 7, 8, 8.1 and 10. I have reset IE 11 several times to prevent the error most of the time.

So far, it appears only Edge on Windows 10 does not get the error.

ddantes

ASKER

Sorry to report, the BEX crash just happened a moment ago.

ASKER CERTIFIED SOLUTION

John

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ddantes

ASKER

Thank you. Re-installing Windows would require weeks of work to re-configure this system, so I think I'll try to live with the issue, for now.