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Windows 10 1607 do not download updates from WSUS - error 0x8024500c
Hi, I have WSUS on Win Server 2012 R2. Clients are Windows 7 Pro, Windows 10 Pro 1511 and 1607.
All Windows 7 and Windows 10 1511 are updated from WSUS succesfully. But Windows 10 1607 don't.
When I set GPO setting "Do Not Connect To Windows Update Internet Locations" to value "Disabled", Windows 10 1607 downloads updates succesfully from internet. But when i enable this setting, Windows 10 1607 do not download updates from WSUS. But only updates for Windows, updates for Office are succesfully downloaded and installed.
I have set Delivery Optimization setting "Download mode" to value 100 (Bypass).
Here is WindowsUpdate.log from Windows 10 1607:
All Windows 7 and Windows 10 1511 are updated from WSUS succesfully. But Windows 10 1607 don't.
When I set GPO setting "Do Not Connect To Windows Update Internet Locations" to value "Disabled", Windows 10 1607 downloads updates succesfully from internet. But when i enable this setting, Windows 10 1607 do not download updates from WSUS. But only updates for Windows, updates for Office are succesfully downloaded and installed.
I have set Delivery Optimization setting "Download mode" to value 100 (Bypass).
Here is WindowsUpdate.log from Windows 10 1607:
2016.12.05 14:29:25.0203263 4388 6372 AppAU * START *
2016.12.05 14:29:25.0232190 4388 6372 AppAU * START * Finding app updates
2016.12.05 14:29:25.1293004 3824 1028 ComApi * START * SLS Discovery
2016.12.05 14:29:25.1319438 3824 1028 ComApi *QUEUED* SLS Discovery
2016.12.05 14:29:25.1330377 3824 7876 ComApi *RESUMED* Discovery
2016.12.05 14:29:25.1330387 3824 7876 ComApi Exit code = 0x00000000, Result code = 0x8024500C
2016.12.05 14:29:25.1330390 3824 7876 Api * END * Discovery ClientId
2016.12.05 14:29:25.1341737 3824 1028 ComApi ISusInternal:: DisconnectCall failed, hr=8024000C
2016.12.05 14:29:25.1350107 3824 1028 ComApi Unable to get SLS chunk. (hr=8024500C)
2016.12.05 14:29:25.1690150 488 2520 ComApi * START * SLS Discovery
2016.12.05 14:29:25.1710213 488 2520 ComApi *QUEUED* SLS Discovery
2016.12.05 14:29:25.1801619 488 3296 ComApi *RESUMED* Discovery
2016.12.05 14:29:25.1801632 488 3296 ComApi Exit code = 0x00000000, Result code = 0x8024500C
2016.12.05 14:29:25.1801635 488 3296 Api * END * Discovery ClientId
2016.12.05 14:29:25.1814602 488 2520 ComApi ISusInternal:: DisconnectCall failed, hr=8024000C
2016.12.05 14:29:25.1821820 488 2520 ComApi Unable to get SLS chunk. (hr=8024500C)
2016.12.05 14:29:25.2575037 9204 2152 ComApi * START * Init Search ClientId = Update;taskhostw
2016.12.05 14:29:25.2575062 9204 2152 ComApi * START * Search ClientId = Update;taskhostw
2016.12.05 14:29:25.3170573 1280 1988 Agent * START * Queueing Finding updates [CallerId = Update;taskhostw Id = 9]
2016.12.05 14:29:25.3170608 1280 1988 Agent Service 855E8A7C-ECB4-4CA3-B045-1DFA50104289 is not in sequential scan list
2016.12.05 14:29:25.3170634 1280 1988 Agent Added service 855E8A7C-ECB4-4CA3-B045-1DFA50104289 to sequential scan list
2016.12.05 14:29:25.3172103 9204 2152 ComApi Search ClientId = Update;taskhostw
2016.12.05 14:29:25.3172712 1280 6332 Agent Service 855E8A7C-ECB4-4CA3-B045-1DFA50104289 is in sequential scan list
2016.12.05 14:29:25.3184069 1280 8580 Agent * END * Queueing Finding updates [CallerId = Update;taskhostw Id = 9]
2016.12.05 14:29:25.3194065 1280 8580 Agent * START * Finding updates CallerId = Update;taskhostw Id = 9
2016.12.05 14:29:25.3194071 1280 8580 Agent Online = Yes; AllowCachedResults = No; Ignore download priority = No
2016.12.05 14:29:25.3194116 1280 8580 Agent ServiceID = {855E8A7C-ECB4-4CA3-B045-1DFA50104289} Third party service
2016.12.05 14:29:25.3194184 1280 8580 Agent Search Scope = {Current User}
2016.12.05 14:29:25.3194203 1280 8580 Agent Caller SID for Applicability: S-1-5-21-3858928845-3072046848-1144218088-1108
2016.12.05 14:29:25.3194206 1280 8580 Agent RegisterService is set
2016.12.05 14:29:25.3200600 1280 8580 Misc EP: error: 0x8024500C : - failed to get SLS data
2016.12.05 14:29:25.3200603 1280 8580 Misc EP: error: 0x8024500C: GetSecondaryServicesEnabledState failed
2016.12.05 14:29:25.3200625 1280 8580 Agent AutoRecovery: DetectAndToggleServiceState failed 0x8024500c
2016.12.05 14:29:25.3200645 1280 8580 Agent Online service registration/service ID resolution failed, hr=0x80248014
2016.12.05 14:29:25.3285830 1280 8580 Agent Exit code = 0x80248014
2016.12.05 14:29:25.3285843 1280 8580 Agent * END * Finding updates CallerId = Update;taskhostw Id = 9
2016.12.05 14:29:25.3518912 9204 6556 ComApi *RESUMED* Search ClientId = Update;taskhostw
2016.12.05 14:29:25.3532684 9204 6556 ComApi Updates found = 0
2016.12.05 14:29:25.3532690 9204 6556 ComApi Exit code = 0x00000000, Result code = 0x80248014
2016.12.05 14:29:25.3532694 9204 6556 ComApi * END * Search ClientId = Update;taskhostw
2016.12.05 14:29:25.3542003 9204 2152 ComApi ISusInternal:: DisconnectCall failed, hr=8024000C
2016.12.05 14:29:25.3630949 4388 6372 AppAU * END * Finding app updates, exit code = 0x80248014
2016.12.05 14:29:25.3632181 4388 6372 AppAU * END *, exit code = 0x80248014
2016.12.05 14:30:09.2738408 1280 9024 ComApi * START * Init Search ClientId = UpdateOrchestrator
2016.12.05 14:30:09.2738456 1280 9024 ComApi * START * Search ClientId = UpdateOrchestrator
2016.12.05 14:30:09.2771220 1280 9024 Agent * START * Queueing Finding updates [CallerId = UpdateOrchestrator Id = 10]
2016.12.05 14:30:09.2771261 1280 9024 Agent Service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 is not in sequential scan list
2016.12.05 14:30:09.2771287 1280 9024 Agent Added service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 to sequential scan list
2016.12.05 14:30:09.2771422 1280 9024 ComApi Search ClientId = UpdateOrchestrator
2016.12.05 14:30:09.2772753 1280 6332 Agent Service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 is in sequential scan list
2016.12.05 14:30:09.2784687 1280 5232 Agent * END * Queueing Finding updates [CallerId = UpdateOrchestrator Id = 10]
2016.12.05 14:30:09.2794157 1280 5232 Agent * START * Finding updates CallerId = UpdateOrchestrator Id = 10
2016.12.05 14:30:09.2794163 1280 5232 Agent Online = Yes; AllowCachedResults = No; Ignore download priority = No
2016.12.05 14:30:09.2794170 1280 5232 Agent Criteria = IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1""
2016.12.05 14:30:09.2794195 1280 5232 Agent ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2016.12.05 14:30:09.2794195 1280 5232 Agent Search Scope = {Machine}
2016.12.05 14:30:09.2794215 1280 5232 Agent Caller SID for Applicability: S-1-5-21-3858928845-3072046848-1144218088-1108
2016.12.05 14:30:09.2794218 1280 5232 Agent ProcessDriverDeferrals is set
2016.12.05 14:30:09.2794218 1280 5232 Agent RegisterService is set
2016.12.05 14:30:09.2798231 1280 5232 Agent Blocking Windows content for WUfB
2016.12.05 14:30:09.2801635 1280 5232 Misc Got WSUS Client/Server URL: http://SRV-VIRT21.SBD.CZ:8530/ClientWebService/client.asmx""
2016.12.05 14:30:09.4817498 1280 5232 ProtocolTalker ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://SRV-VIRT21.SBD.CZ:8530/ClientWebService/client.asmx
2016.12.05 14:30:09.4819086 1280 5232 ProtocolTalker OK to reuse existing configuration
2016.12.05 14:30:09.4819115 1280 5232 ProtocolTalker Existing cookie is valid, just use it
2016.12.05 14:30:09.4819140 1280 5232 ProtocolTalker PTInfo: Server requested registration
2016.12.05 14:30:09.4965631 1280 5232 Agent Update filtered by policy: 6964AAB4-C5B5-43BD-A17D-FFB4346A8E1D.100
2016.12.05 14:30:10.0706043 1280 5232 WebServices Auto proxy settings for this web service call.
2016.12.05 14:30:10.0850673 1280 5232 Agent Update filtered by policy: 6964AAB4-C5B5-43BD-A17D-FFB4346A8E1D.100
2016.12.05 14:30:10.0930322 1280 5232 ProtocolTalker PTInfo: syncing with server using normal query
2016.12.05 14:30:10.1063913 1280 5232 ProtocolTalker SyncUpdates round trips: 2
2016.12.05 14:30:10.1384686 1280 5232 Agent Update filtered by policy: 6964AAB4-C5B5-43BD-A17D-FFB4346A8E1D.100
2016.12.05 14:30:10.1486820 1280 5232 Agent Update filtered by policy: 6964AAB4-C5B5-43BD-A17D-FFB4346A8E1D.100
2016.12.05 14:30:10.4946932 1280 5232 Agent Found 0 updates and 78 categories in search; evaluated appl. rules of 721 out of 1153 deployed entities
2016.12.05 14:30:10.5025441 1280 5232 Agent * END * Finding updates CallerId = UpdateOrchestrator Id = 10
2016.12.05 14:30:10.5260948 1280 1988 ComApi *RESUMED* Search ClientId = UpdateOrchestrator
2016.12.05 14:30:10.5271381 1280 1988 ComApi Updates found = 0
2016.12.05 14:30:10.5271387 1280 1988 ComApi * END * Search ClientId = UpdateOrchestrator
2016.12.05 14:30:10.5275612 1280 9024 ComApi ISusInternal:: DisconnectCall failed, hr=8024000C
2016.12.05 14:30:10.6009815 1280 9024 ComApi * START * Init Search ClientId = UpdateOrchestrator
2016.12.05 14:30:10.6009841 1280 9024 ComApi * START * Search ClientId = UpdateOrchestrator
2016.12.05 14:30:10.6044134 1280 9024 Agent * START * Queueing Finding updates [CallerId = UpdateOrchestrator Id = 11]
2016.12.05 14:30:10.6044186 1280 9024 Agent Service 9482F4B4-E343-43B6-B170-9A65BC822C77 is not in sequential scan list
2016.12.05 14:30:10.6044221 1280 9024 Agent Added service 9482F4B4-E343-43B6-B170-9A65BC822C77 to sequential scan list
2016.12.05 14:30:10.6044381 1280 9024 ComApi Search ClientId = UpdateOrchestrator
2016.12.05 14:30:10.6045212 1280 6332 Agent Service 9482F4B4-E343-43B6-B170-9A65BC822C77 is in sequential scan list
2016.12.05 14:30:10.6056992 1280 5672 Agent * END * Queueing Finding updates [CallerId = UpdateOrchestrator Id = 11]
2016.12.05 14:30:10.6066632 1280 5672 Agent * START * Finding updates CallerId = UpdateOrchestrator Id = 11
2016.12.05 14:30:10.6066638 1280 5672 Agent Online = Yes; AllowCachedResults = No; Ignore download priority = No
2016.12.05 14:30:10.6066645 1280 5672 Agent Criteria = IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1""
2016.12.05 14:30:10.6066667 1280 5672 Agent ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
2016.12.05 14:30:10.6066671 1280 5672 Agent Search Scope = {Machine}
2016.12.05 14:30:10.6066693 1280 5672 Agent Caller SID for Applicability: S-1-5-21-3858928845-3072046848-1144218088-1108
2016.12.05 14:30:10.6066696 1280 5672 Agent ProcessDriverDeferrals is set
2016.12.05 14:30:10.6066696 1280 5672 Agent RegisterService is set
2016.12.05 14:30:10.6074418 1280 5672 Misc EP: error: 0x8024500C : - failed to get SLS data
2016.12.05 14:30:10.6074447 1280 5672 Misc Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir Client/Server URL, error = 0x8024500C
2016.12.05 14:30:10.6074495 1280 5672 ProtocolTalker PTError: 0x8024500c
2016.12.05 14:30:10.6074546 1280 5672 ProtocolTalker Initialization failed for Protocol Talker Context 0x8024500c
2016.12.05 14:30:10.6177321 1280 5672 Agent Exit code = 0x8024500C
2016.12.05 14:30:10.6177328 1280 5672 Agent * END * Finding updates CallerId = UpdateOrchestrator Id = 11
2016.12.05 14:30:10.6353336 1280 1988 ComApi *RESUMED* Search ClientId = UpdateOrchestrator
2016.12.05 14:30:10.6360842 1280 1988 ComApi Updates found = 0
2016.12.05 14:30:10.6360846 1280 1988 ComApi Exit code = 0x00000000, Result code = 0x8024500C
2016.12.05 14:30:10.6360852 1280 1988 ComApi * END * Search ClientId = UpdateOrchestrator
2016.12.05 14:30:10.6363932 1280 9024 ComApi ISusInternal:: DisconnectCall failed, hr=8024000C
McKnife
That's a known bug in v1607. Please install the latest cumulative update manually, afterwards it will talk to wsus again.
ASKER
Thanks for your response.
I tried to uninstall latest cumulative update (KB3200970) and install it manualy again. But nothing changed, when I try check updates I got error 0x8024500c again.
Any other ideas?
I tried to uninstall latest cumulative update (KB3200970) and install it manualy again. But nothing changed, when I try check updates I got error 0x8024500c again.
Any other ideas?
That is rather funny. The symptoms "only updates for Windows fail, updates for Office are succesfully downloaded and installed" are rather typical for 1607 RTM, so that update should have fixed it already. Can you please verify the event logs to see if you see crashes of the "windows update" service?
ASKER
There are no eventlog record about crashes "Windows update" service.
Sorry, no idea. Test with a clean installation of 1607 and give feed back on that one. INstall only windows and the latest CU.
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ASKER
I have found a cause of the problem.