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*** Hopeleonie ***Flag for Switzerland

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Can't install Citrix Receiver anymore

Hi

We can't install Citrix Receiver on any client.
http://receiver.citrix.com/

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System info:
- Windows 10 1607 up-to-date
- Microsoft Visual C++ Redistributable Packages for Visual Studio 2015 Update 3 is installed

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We have tried also the ReceiverCleanupUtility. Also clients never had an older version of Citrix Receiver fail.

-TrolleyExpress-20161206-112900.log

Any idea?

Many thanks in advance.
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Sekar Chinnakannu
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Try to remove the vc++ from machine and download fresh copy install the same and check.
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@Sekar Chinnakannu
Hope you are fine? We tried that and still the same error.
Can you install .NET Framework 4.0 and then retrying the installation?

The log shows some information in German, but the output you provided is in English.  Please double check the language setting on the computer, as well as the Citrix Receiver language.

Also, please see: https://support.citrix.com/article/CTX132117
Hi joharder

The Client is german the output was from the internet.
Do I have to install exact .NET Framework 4.0 or 4.6.2?

Thanks in advance
vb 80 is from the Visual C++ 2005 runtime, so you need that runtime available from https://www.microsoft.com/en-ca/download/details.aspx?id=3387
It should pick up .NET Framework 4.anything, so you should be fine.

Also, please verify the items in the article as related to another failed installation that may be choking this installation.
Hi David

So I need to install Visual C++ 2005 runtime on Windows 10?
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David Johnson, CD
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@joharder

Windows 10 alredy has .Net 4.6.2

[embed=file 1132388]

WOW!
Thanks to all.
-Info.JPG