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Synaptics ClickPad issue

Hi, ever since I upgraded to Windows 10, I have had a terrible time of using my ClickPad. I believe someone recommended I change drivers some time back and I may have but don't remember. I have contacted Synaptics several times but they have not responded. The driver I am using now is 19.2.4.10. The biggest problem I have is moving windows around on the desktop. I try (sometimes as many as 10 - 15 times before I'm able to move the window from one place to another. Is it possible that this could be a Windows problem and not Synaptics? My computer is HP ENVY 15 Notebook PC. Any help would be appreciated. Thank you

camtz

ASKER

Complete description of computer is: HP ENVY Notebook PC 15t-K200 CTO

Joe Winograd

Hi Carlos,
This is definitely a driver issue (happened to me on a W10 laptop with a Synaptics touchpad). Here's the answer when we discussed this the last time:

https://www.experts-exchange.com//questions/28960194/Windows-10-problem-with-trackpad.html#a41735469

Regards, Joe

camtz

ASKER

Joe, would you be kind enough to give me the driver number that you are using? In other words, I am using 19.2.4.10, what driver are you using? Thanks

David Johnson, CD

What happens when you use the HP supported driver Synaptics TouchPad Driver 19.0.12.95 Rev.A

ASKER CERTIFIED SOLUTION

Joe Winograd

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camtz

ASKER

Many thanks

Joe Winograd

You're welcome, Carlos. It's great news that HP provides a W10 driver for it and I feel confident that it will solve the problem. Regards, Joe