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One minidump alone doesn't make much sense, you need at least 3. Since you haven't attached the dump, wait long enough until you have at least 3 of them. Then zip them and attach the zip file here.
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One minidump alone doesn't make much sense, you need at least 3. Since you haven't attached the dump, wait long enough until you have at least 3 of them. Then zip them and attach the zip file here.

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Sorry... Forgot to attach - This user travels so I am trying to get him his laptop back fast...<br />
<a href="https://filedb.experts-exchange.com/incoming/2016/12_w51/1133348/121116-14570-01.dmp" target="_blank" class="file-inline" title="Dump (826 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>121116-14570-01.dmp</a>
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Sorry... Forgot to attach - This user travels so I am trying to get him his laptop back fast...
121116-14570-01.dmp [https://filedb.experts-exchange.com/incoming/2016/12_w51/1133348/121116-14570-01.dmp]

121116-14570-01.dmp

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It seems a problem with the system file win32k.sys.<br />
<br />
Open an elevated CMD prompt and run SFC /Scannow to replace corrupt Windows system files with the official ones.
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It seems a problem with the system file win32k.sys.

Open an elevated CMD prompt and run SFC /Scannow to replace corrupt Windows system files with the official ones.

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SFC /Scannow &nbsp;completed... It found corrupted files but wasn't able to fix some of them. &nbsp; Created a CBS.log.
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SFC /Scannow  completed... It found corrupted files but wasn't able to fix some of them.   Created a CBS.log.

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You could try a repair installation in that case, although I'd tend more toward a fresh installation.
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You could try a repair installation in that case, although I'd tend more toward a fresh installation.

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<div class="content wysiwyg-content">
Can someone read this mini-dump and let me know what caused the BSOD on a windows 7 Dell Laptop <br />
<br />
thanks
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Can someone read this mini-dump and let me know what caused the BSOD on a windows 7 Dell Laptop 

thanks

BSOD - MiniDump File

Windows 7 is an operating system from Microsoft. Features include multi-touch support, a redesigned Windows Shell with a new taskbar, referred to as the Superbar, a home networking system called HomeGroup, and performance improvements.