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Bakaka BakakaFlag for Ghana

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HP BIOS Application Error (501) shows up at booting

Hi,

One of the laptops which i am currently working on (hp laptop) has shown the following message every time i boot it up:

Please see picture attached for the full of information (as per Subject above as well)....

When you press Enter to continue - it will take you normally into Windows without issues...

Its just at the beginning whenever you start up your first POST...You will see this message all the time.

Can someone advise, how to get rid of it?
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John
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Are you able to get a newer version of BIOS and install that ?
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ASKER

sure thing...can you advise?

Here is the spec of this laptop:

HP Model: dv6-6c01AX
Serial: 2CE1492K5Z

John, i thought of re-installing the latest bios but i am not sure whether it will fix this issue?

Can you provide link for this laptop to download the BIOS then?
I don't use HP.

Go to hp.com, Support, and look up model number of your computer and go to downloads.

If you think you are at the latest BIOS, you might call HP support first. I do not usually reinstall BIOS, only upgrade. In any event, backup before you do this.

I did BIOS update on my Lenovo Desktop today and on my ThinkPad within the last month. So I do BIOS updates on my computer and the updates work.
Go here and put in your details.

http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-dv6-Entertainment-Notebook-PC-series/5191856/model/5215538


BIOS for that machine for Windows 7 64-bit was dated in 2013 so it has not changed recently
Avatar of Tom Cieslik
Turn Off computer

Hit CTRL and R together and turn power On
Wait up to 1 minute.
If this is new laptop then it will load BIOS recovery tool that will allow you re-flush BIOS
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Marine Lines

Since the efi-partition (HP_Tools). Is not present or deleted you are getting above error to fix this issue try disabling HP Quicklook 2 in your BIOS if that works

1. Open up your BIOS (by pressing F10 while your machine is booting up)
2. Go to System Configuration / Device Configurations
3. Look for an option called "HP Quicklook" or "HP Quicklook 2"
4. Set it to "Disabled"
6. Save the changes (hit F10)
7. Restart your machine.
@John, i have installed the latest BIOS but the info error still shown

@Tom, i press ctrl and r while the power button is pressed to turn on....nothing happens after 1 minute

@Marine, there is no HP QuickLook / 2 via System Configuration. And no Device Configurations can be found there.

Anybody with an answer?
could you start by posting the bios info screen? nothing is attached
Maybe there is a wrong setting in the BIOS that you need to change so it is correct, then save. Or your CMOS battery needs to be changed.
and maybe it's something else - so start by posting the screen
See the video at the link below for a step-by-step tutorial on how to fix this error...

https://www.youtube.com/watch?v=TdQOMpWcG-I

Also, check to see if the laptop is set for EFI or BIOS at boot time...
All new HP laptop has option to re-flash BIOS
You need to keep CRTL-R buttons pushed in when you start laptop,
So push CTRL-R and turn power ON, still keep CDRT-R pushed on, after few second you'll see option to reprogram BIOS
Hi all, thanks for the tips and support.

Ok below is the link for the video which i took to demonstrate the better troubleshoot my issue:

@Tom Cieslik's method: https://drive.google.com/file/d/0B8_tf9ksgyzzT1d0ZmNjZjhNT2c/view?usp=sharing

For the BIOS demonstration: https://drive.google.com/file/d/0B8_tf9ksgyzzNFVzd2QweXNsRGM/view?usp=sharing 

Please let me know.
Ok, maybe in your laptop is other combination.
Windows Logo and B button.

Please try because combination is depends on BIOS manufacturer
@Tom, i did that.

I pressed the Start Orb + B together while turning the laptop on.

The laptop powers up but blank. I kept on pressing without moving my fingers for about two minutes. The screen still blank and nothing happens (while the laptop is powered up).

Not working mate.

Anyway's i take you guys cant fix this kind of issue?

Anybody elese?
Can you reinstall BIOS for a DVD?  Make a bootable DVD from the HP site (or other bootable media). Start with that and reinstall BIOS.
John, are you asking me to reinstall OS once again?
No. I am saying make bootable DVD from the HP Site where you can download BIOS, boot from the DVD and reinstall the BIOS.

I cannot see above that you reinstalled BIOS.
can you please send me the link from HP site please sir so i can do what you have just advise me here to do?
From the link above

http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-dv6-Entertainment-Notebook-PC-series/5191856/model/5215538

you can download BIOS. It dose not appear to be a bootable download.

Start the machine (you say it does start). Download the BIOS and follow the directions for installing it.
John, i have already done that as well. I downloaded the BIOS installer from the website. I then start my laptop machine. Once inside Windows desktop i install the app and follow. It then shutdown my machine after completion. I then restart the laptop and the issue is still there?

Am i missing your point or what i have done is exceptional to your advise?

Please advise
Sorry, I read through and did not see the place where you said you reinstalled BIOS.

If you have done this, your only option now is to replace the motherboard.
I dont want to go ahead just yet. There are other experts who might be able to find a solution to this?

May i ask, what makes you think to replace the Motherboard?

The only reason why you replace the Motherboard is when it is dead. In my case its not dead as it is still making bootable. I want to be able to explain to my customer why they need to replace the Motherboard.

I am sure, this issue can be fixed without replacing the Motherboard.

Anybody with an answer?

It seemed to be hard to troubleshoot this issue.
Have you installed the "HP Unified Extensible Firmware Interface (UEFI) Support Environment" in the Utility/Tools download of the drivers? Have you changed the CMOS battery?
Defective BIOS needs to be replaced and it is part of the motherboard. Since re-flashing the BIOS did not work, then this is the next step. You can always call HP support to get their advice.
rindi, i have installed the UEFI. After installation, i restarted the machine, the problem still exist. I will now go ahead and change the cmos battery.

I hope this will fix it.

Il be back.
hi rindi, i have just recently installed a new cmos battery and nothing changes. can i call this off as a motherboard issue as per john's advise?

i have done as advised by you guys and the problem still exist?

what is next? replace motherboard?
Yes, the BIOS appears damaged and so you need to replace the motherboard. Is the computer worth it? Or, do you buy a new computer.
and so if the BIOS is damaged - this would mean that the motherboard is damaged as well?

cant you repair the BIOS on the Motherboard?

I will have to advise my customer whether want to buy a new laptop as the board itself might be closer to the cost of a new laptop.

what others say?
Lenovo replaces the motherboard when BIOS is damaged. It is soldered to the board, so you would have to get a new BIOS chip, unsolder the old one and replace it.

Yes, a motherboard replacement is normally the door to a new computer.
I doubt this is a mainboard issue. How is Windows installed? What Windows is it, and is it 64 or 32 bit? Is the disk GPT or MBR?
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John
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I don't think it is a BIOS problem either. More likely it is an installation issue.
ok, so should i reinstall windows os and update you guys back?

Next step: reinstall factory os (windows 7 home premium x64) onto this machine using a nee hard drive?

shall i?
First can you answer the Questions I asked above?
"I doubt this is a mainboard issue. How is Windows installed? What Windows is it, and is it 64 or 32 bit? Is the disk GPT or MBR?"

WIndows is installed via windows loader dvd (windows 7 premium x64) via a usb dvd writer as the internal cd/dvd write is not working.

also, after windows installation, i used the premium key at the back of the laptop to activate windows. but after windows installation, this is when this message start appearing.

anyways, this thread https://www.experts-exchange.com/questions/28989355/windows-update-wont-update-on-hp-laptop.html?anchor=a41926556¬ificationFollowed=180906977&anchorAnswerId=41926556#a41926556

is for the windows update fix for this laptop, which i have installed and configured the latest updates on this machine.

as for the GPT or MBR, how do i tell?

is it via compmgmt.msc

???

Please advise, at the moment, i am re-installing windows 7 once again on a different hard drive. i have removed the current hard drive aside just to test if this lies in the OS levels. I dont think either is an hardware issue (motherboard).

so what you say now rindi?
installation finishes (i have not yet installed the latest updates nor the uefi as well as update bios) but the problem still exist.

the message still keep on showing up.

what is next?
i think, i will take John's inputs as it's a motherboard issue?

rindi? what do you think?
hi guys, can i get updates on this?

will it be the Motherboard?
Did you try WINDOWS LOGO button and B  plus power button for sure ?

I have a friend in HP support and he told me that is the key combination to re-format BIOS

User generated image
how long do i hold the power button plus b for (after pressing power on)?
He said,,,, WINDOWS LOGO plus B then power,,,,
Keep pushed LOGO and B for about one minute
 It should switch from BIOS to backup BIOS and start programming procedure. Some backup Bios has they own menu and they asking some questions before procedure.
Tom, i have gone over two minutes, but still blank screen while the flash lights appears on the caps clock button. whats next?

I dont think that method is working on this model?

can you ask him if this issue lies in the motherboard as per advised by @John?

we have done all we can but still no luck?
So It looks like your Motherboard is broken.
I'm sorry, but you need to find out new one and replace it
so John was right.
i would test if it runs from a live cd ok or not - like Knoppix
if that runs ok - your hardware is 95% ok
http://www.knopper.net/knoppix-mirrors/index-en.html      

as for knowing the disk style as GPT -  yes it is in disk management
rightclick the drive you want to check, select properties
I believe you installed Windows to an MBR disk, that would be the reason why you can't run the system in UEFI mode and why you can't install the UEFI patch.

If that is the case, either leave the system as it is (running it like this is no problem, it will still run without issues). Or Install the system again making sure you install the OS in UEFI mode to a GPT disk. To do that make sure that the disk is set to GPT before you start, or that the boot record is completely cleared. You can create a GPT by booting from a GParted USB stick, then selecting "Device", "Create Partition Table", and then selecting GPT from the dropdown selection.

http://gparted.sourceforge.net/

Now make sure the BIOS is set to UEFI mode and not conventional BIOS mode (I don't know your BIOS so I'm not sure exactly where that is set). I also suggest to create the Windows 7 installation stick using the "WinSetupFromUSB" tool. Make sure you select to format it as FAT32. Or you won't be able to install it in UEFI mode.

http://www.winsetupfromusb.com/

Now when you boot from the Windows 7 USB stick, you should see it available as a UEFI and as a standard USB stick. Make sure you select the UEFI version. After that the installation should be no problem.
thanks rindi,

please can you confirm...if this is the correct link to download for USB?

http://gparted.sourceforge.net/livecd.php

Once downloaded - burn it to USB right?

please advise before i proceed?
ok rindi, i have completed the GPT step. Now im about to create the Windows 7 Installation USB. ill come back to you once completed:

"
Now make sure the BIOS is set to UEFI mode and not conventional BIOS mode (I don't know your BIOS so I'm not sure exactly where that is set). I also suggest to create the Windows 7 installation stick using the "WinSetupFromUSB" tool. Make sure you select to format it as FAT32. Or you won't be able to install it in UEFI mode.

http://www.winsetupfromusb.com/
"
rindi, i am stuck at this screenshot...please see and advised me.

Note: I have formated a USB flash stick to Fat32.

Now i am at this step (screenshot). Once advised, i will move to the next step.

Thanks.
winsetup.png
Please use 32 bit version winsetupfromusb_1.7.exe (not 1.7.x64.exe).

Do not select any option to format  like "auto format with fbinst"
(leave it)

On add to USB screen,
Select second option Windows Vista /7 /8

Click on go
Use the 64 bit version, if your current OS is 64bit. Also select "Auto Format with FBInst", and then you will get a selection of file-systems to format the USB stick/disk with. Select FAT32 there (of course you'll loose whatever is on that stick already). Then also check "Windows Vista / 7/8/10....", and then you can select the Windows 7 iso you want to install the system from. After that click on "Go" and wait until the USB disk/stick is ready.
did you test the motherboard with the live cd i mentioned?
what was the result?

***if the board is bad - you can try to install what you want, it will give problems.
that's why i suggested to test the board with the live cd  FIRST
If you have Windows ISO file you can download very good software to create bootable flash drive from rufus

https://rufus.akeo.ie/
thanks guys, im working on this and will advise very shortly the outcome.

this is as per rindi's instruction...i want to see if it will work as rindi as advised in his post:

"Now when you boot from the Windows 7 USB stick, you should see it available as a UEFI and as a standard USB stick. Make sure you select the UEFI version. After that the installation should be no problem."

will update you all the outcome very shortly.
hi Rindi,

I have finished creating the the USB Bootable with WinSetupFromUSB_1-7_x64 application.

Now upon booting via the usb bootable - here is the video i recorded. Please see link below for video:

https://drive.google.com/file/d/0B8_tf9ksgyzzeFNXc3ZHSGJyNTg/view?usp=sharing

Please watch the video and notice that i did not see where you pointed out in your comment?

"Now when you boot from the Windows 7 USB stick, you should see it available as a UEFI and as a standard USB stick. Make sure you select the UEFI version. After that the installation should be no problem."

I have finished with the installation but the problem still there after installation?

I just want to make sure whether i am doing the right step as per to my installations via your instructions or not.

Anyway's i know too even though the installation has completed i would need to install the windows update, updating the BIOS as well as installing the HP Unified Extensible Firmware Interface (UEFI) Support Environment. I dont want to go ahead just yet as i want to make sure whether i am doing your instructions already up to this stage.

Oh and yes, before i installed the OS - i did converted the system type / drive to UEFI as per your instruction as well.

"You can create a GPT by booting from a GParted USB stick, then selecting "Device", "Create Partition Table", and then selecting GPT from the dropdown selection.

http://gparted.sourceforge.net/"


please advise whether i install the OS correctly to UEFI or would need to re do once again?
Is the BIOS set to CSM or UEFI? At least in CSM mode it must show both options. In UEFI it may just boot automatically to the UEFI option. Also make sure that the stick is formatted to FAT32. It won't work for UEFI/GPT if it is NTFS.
also note - here is my screenshot of my disk management:

please see attached.
diskmngm.jpg
ok how do i do that?

to know whether the BIOS set to CSM or UEFI?

Will that be in BIOS mode on the laptop itself? (F10 to access BIOS).

Please advise.
rindi, the stick was formatted FAT32 but your instructions still not working.

have i done something or missing something outside your points?
@Tom - i am going to try Rufus and see if it does anything different to
rufus.png
bakaka - you did not answer my suggestion :
i would test if it runs from a live cd ok or not - like Knoppix
 if that runs ok - your hardware is 95% ok
http://www.knopper.net/knoppix-mirrors/index-en.html
It is a setting within your BIOS somewhere (F10). As I don't know your BIOS I don't know where that is set. To me it looks as if your BIOS is set to the Conventional BIOS, and then you can't install m$ OS's to GPT disks, and you also aren't shown the two different selections at boot up. Using rufus or another tool won't change that. The BIOS must be set to UEFI or CSM which is more flexible, to allow you to install Windows to a GPT disk.
sure @nobus, i will try and will get back to you. it is long holiday here until next year.

will be back with this post sometimes in the next two weeks.

Merry Christmas all and thank you for the support.
enjoy the festivities !
Thanks guys for all the help and inputs. I tried everything as mentioned from the different techies and nothing happens so i just have to go with my instinct and i will agree with John as the BIOs chip would need replaced on the board. So i take the board is the issue.