Link to home
Start Free TrialLog in
Avatar of Blue Berry
Blue Berry

asked on

Desktop items cannot be moved / deleted

hi Experts

I have a users at work he is unable to  moved / deleted items on his desktop.

thanks in advance for the help
Avatar of Shaun Vermaak
Shaun Vermaak
Flag of Australia image

Browse to %USERPROFILE%\Desktop and open permissions
Check if his account has full control
Avatar of Church Gate
Church Gate

Login with other account on same computer and then try to delete the files and check if that works or no ?
Make a backup of the current user's Windows Profile including Mail, documents, favourites and so on. Make sure the backup is in a secure location not part of the user's profile.

Delete the user's profile, restart, make a new Profile for the user and recover the backed up documents.
ASKER CERTIFIED SOLUTION
Avatar of William Fulks
William Fulks
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of Blue Berry

ASKER

I am trying to delete documents which have been saved on there desktop
 
I have 6 users with this issue
I wonder if you have had a large virus issue. On a machine that works properly, you can always delete documents from the desktop.

Make sure the same userid that created the documents is used to delete the documents. Then scan fully for viruses and malware.
When you try to delete them, does it give an error message or just nothing happens?
Check in even viewer is it shows any error after an unsuccessful delete.
Will have to check the above after Xmas
3rd Jan

Thank you
thanks done